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Our History
Rebranded as Parker Technology
Answered our two-millionth call
Opened a call center in Las Vegas
Added our Client Success team
Launched Mobile Suite: Mobile Queue & Mobile Endpoint
Implemented dedicated QA team and training department
Learn more about the hidden value of our Quality Assurance team.
Reached 1,000 live facilities & answered 6 million calls on our platform
Expanded API integrations and hosted our first user conference, FUSION25
Interested in attending FUSION? Learn more.
Surpassed 100 employees
Launching Voice AI capabilities…more information to come soon.
Handled 12mil+ calls on our platform
Our Mission
To optimize customer experience and revenue for our clients, and their customers, by providing a workflow platform and outsourced exception handling to manage operations more efficiently.
At our core, we believe deeply in:
Honesty & Integrity
We believe that Honesty & Integrity sets the foundation for our company. Honesty & Integrity creates trust in every interaction we have, whether with clients, teammates or partners. Here’s how we demonstrate honesty & integrity at Parker:
- Forthright Business Deals
- Ethical Decision Making
- Trusting Relationships
- Accountability
Servant’s Heart
Using a Servant’s Heart, we make it a priority to serve our clients, teammates and partners. Our solution is based on the premise of helping parking managers help their customers. We strive to embrace this helping spirit every day. Here are a few of the things that show our Servant’s Heart:
- Equality
- Authentic Concern
- Active Listening
- Offer Assistance
- Lead By Example
Excellence in Communication
Excellent Communication is a requirement if we want to provide excellent customer service. We not only ensure that our CSRs are communicating well with parkers, but that every employee communicates well with anyone they meet. Here are a few things we do that help us have Excellent Communication:
- Transparency
- Courageous Conversations
- Active Listening
- Follow-Up
- Weekly Review
- Top Down
Goes Above & Beyond
At Parker, we always strive to go Above & Beyond. Whether that’s for parkers, clients or our coworkers. We never settle for what we have but push to continue growing. These are a few things that help us go Above & Beyond:
- Results-Driven
- Celebrate Successes
- Try New Methods
- Embrace Challenges
- Experiments Never Fail
Noble Intent
We strive to act with Noble Intent, along with assuming that everyone we interact with has Noble Intent. We emphasize trust in every relationship and give them the benefit of the doubt. Here are some things we do to uphold our belief of Noble Intent in others:
- Collaboration
- Conflict Resolution
- Thank Others
- Seeking First to Understand
Critical Thinking
Solving problems with Critical Thinking requires having a desire for clarity, accuracy and validity. We are problem solvers, who want to ensure we are making the best decision, not only for us, but for our customers. Here are a few things we do to ensure Critical Thinking:
- Ask Why
- Research
- Teamwork
- Develop Action Plans
- Seek Diverse Perspectives
Human, by Design
We’re a technology company, but people are at the center of everything we build. Our team is made up of self-starters who collaborate naturally, support one another, and take pride in doing the work the right way.
We value real connections; with each other, with our clients and with the people who rely on our platform every day. Because great technology only works when it’s built and backed by people who care.
