The university implemented our flexible customer service solution. Our software puts a dashboard with facility information at customer service representatives’ fingertips, for efficient call resolution. During the week, Penn State’s parking administration office uses the platform to handle help calls. On weekends, nights and holidays, calls are seamlessly redirected to the Parker call center, where Parker’s highly-trained CSRs answer calls using the same platform.
Read More Penn State is a loyal Parker Technology customer. Watch the above video to learn more about why they chose to work with us and how outsourcing intercom “help” calls to the Parker 24/7 Call Center has impacted their business operations. The voice over was done by Roy DeMayo, Director of Transportation Services at Penn State, and Ryan Givens, Associate Director of Transportation Services at Penn State.
Read More The other day I was on a train with my family, and as the next group of passengers embarked, I nudged my teenage son to move so that a kind woman, “much older” than him, could take a seat. The woman smiled and shared that she had just recently encouraged her daughter to do the same thing. With an exasperated expression, she shared that in that moment, her daughter failed to comply and said “Why? I’m never going to see them again.” Interesting. It took 24 hours before I could connect the dots. Then it hit me.
Read More “At IUPUI, we have a lot of garages, and can’t staff all of them. Before Parker Technology, we got bottlenecked during peak hours. When that happened, we had long wait times which caused a lot of anxiety. Parker Technology was able to mitigate that congestion by immediately helping our customers. No matter which garage they […]
Read More “The problem with parking garages is that, unless you are staffing 24/7, there is no way to secure payment. When the exit gates are up – you are suddenly a free service. Parker helps us by providing top notch customer service that is always on. Having that friendly face and helping our customers is tremendous. […]
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