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Stop Yelling at Your Phone: How Modern Voice AI Is Changing Parking Calls
Phone trees make parkers yell “representative.” Here’s how modern voice AI for parking understands real questions and answers them with your own rules.
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Category: Parker People
Proactive Reporting: The Data Gap That’s Quietly Costing Your Parking Operation
At FUSION26, Parker Technology and Amano McGann broke down why unused parking data is costing operators money, and what proactive reporting actually looks like.
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Tech, AI & the Human Factor: What Parking Customers Actually Expect
Heidi Barber and James Paden took the PIE 2026 stage with data from 600 consumers and 13 million real parking interactions to answer a question the industry keeps dancing around: what do customers actually want when something goes wrong? The answer has big implications for how operators think about AI, automation and the role of human support.
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Celebrating the Women Helping Shape Parker Technology
March is Women’s History Month, which gives us the perfect opportunity to pause and recognize the women who help make Parker Technology what it is today.
Across our company, from call center leadership and client success to marketing, operations, accounting and technical services, women play a major role in shaping how we grow, support our customers and build our culture.
And while every role looks a little different, the impact is the same: strong leadership, thoughtful collaboration and dedication.
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Behind the Screen
Picture yourself as a CSR.
The queue is live, and it doesn’t stop. A new call connects. You don’t know the issue yet. You just know someone needs help.
You answer.
On the other end is a motorist who’s stressed, confused or already running late. As they explain what’s happening, you’re pulling up the facility, loading business rules, scanning live data, piecing the situation together in real-time.
It is not a planned meeting that you get to prepare for; it is a live call – you have to decipher the issue in real time and get to a successful end.
Listening. Thinking. Solving.
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The Hidden Value of Tech Services: Keeping Us Running, One Connection at a Time
When everything’s running smoothly, it’s easy not to think about what makes that possible.
That’s where our Tech Services team quietly supports you – helping to ensure every connection feels seamless, every intercom performs reliably, and every interaction reinforces the trust your customers place in you.
They’re troubleshooters, steady partners in keeping your operation dependable. Their work helps ensure that Parker Technology’s standard of uptime, consistency and smooth experiences stays strong: every call, every connection, every day.
With networks and equipment, flawless” isn’t always possible, but reliability is, and that’s exactly what Parker Technology delivers.
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The Hidden Value of Quality Assurance: Protecting Excellence, One Call at a Time
When you think about quality assurance, you might picture someone hunting for mistakes or checking boxes.
But at Parker Technology, QA is so much more than that.
Our QA team are the guardians of excellence, the quiet experts ensuring that every call, every response and every interaction reflects the standard our clients expect, and parkers deserve.
Because here, quality isn’t an afterthought, it’s protection.
For your reputation. For your operations. For your customers’ trust.
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The Hidden Value of Client Success: Turning Service into Partnership
Ever met someone who quietly makes everything smoother, solving problems before you even realize they exist?
That’s our Client Success (CS) team. They’re the unsung heroes behind every successful partnership at Parker Technology. The bridge between our technology and our clients’ results.
Because at Parker Technology, Client Success isn’t just a department. It’s the reason our partnerships work.
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Breaking the Barrier: Lessons in Gateless Parking
When it comes to parking, the endgame is simple: get people in quickly, get them out quickly and make sure they know they still need to pay for the privilege.
But when you remove the gates, literally, the playbook changes.
In our recent IPMI session, Adam Jones and Brian Wolff shared insights from managing gateless parking in two very different cities: Tempe, Arizona and Detroit, Michigan. The journey has been anything but “set it and forget it,” and the lessons learned along the way are shaping the future of gateless technology in real-world operations.
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ROI Playbook – Turning Insights Into Value
If you’ve ever had to convince a facility owner/operator (or your own team) that your idea is worth the money, time and headspace – then this FUSION25 session recap is for you.
In this session, Parker Technology’s CFO, Brian “Mo” Modiano and Tim Maginn, Principal of Certitude, LLC, joined forces to walk us through their tried-and-true “ROI Playbook.”
The main takeaway: ROI is not just about the math. It’s about alignment, clarity and creating a culture that thinks about value.
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