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FUSION26
THE ART OF THE CUSTOMER EXPERIENCE
July 21 – July 24, 2026
The Alexander Hotel | Indianapolis, IN
What is FUSION26?
Parker Technology’s in-person user conference.
FUSION26 is Parker Technology’s exclusive annual conference—where parking leaders, innovators, and decision-makers come together to shape the future of customer experience. With more than 10 million customer interactions behind us, we know what an excellent experience looks like. At FUSION26, we’re turning that expertise into a premium, transformative event designed for YOU.
Join us to explore strategies, connect with peers, and experience firsthand how Parker Technology empowers your operations. This is not just another industry meeting—it’s the must-attend experience where parking’s best ideas come to life.
OUR 2026 SESSIONS
- AI in Parking: Signal vs Noise
- Parker Protects Your Brand
- Customer Experience as Infrastructure
- From Conflict to Conversation
- The State of the Parking Experience
- Eliminate Blind Spots
- Revenue Recovery
- Coming Soon
- Building Loyalty That Lasts
- Our Solution Explained
- Communicating with Parker
- Proactive Reporting
Schedule
Tuesday, July 21st
Afternoon: Group Experiences
Evening: Welcome Party at Plat99
wednesday, JULY 22ND
7:00 AM: HQ Tours, Coffee Networking
8:30 AM: Keynote + Kickoff
10:00 AM – 12:00 PM: Executive Forum, Operations Forum
1:30 – 4:00 PM: Afternoon Sessions
4:15 PM: Fireside Chat
6:00 PM: Indianapolis Fever Game – Customer Appreciation Party
thursday, JULY 23RD
7:00 AM: HQ Tours, Coffee Networking
8:30 AM: Keynote + Roadmap
10:00 AM – 12:00 PM: Executive Forum, Operations Forum
12:00 PM: Awards Luncheon
1:30 – 4:00 PM: Afternoon Sessions
4:15 PM: Fireside Chat
6:30 PM: After Party: Slippery Noodle
Friday, JULY 24TH
Breakfast Send-Off
UNMISSABLE EVENTS
TUE, JULY 21ST
Welcome Party: Plat99
Kick-off FUSION26 with us at Plat99, a lounge inside the Alexander.
WED, JULY 22ND
Day 1 Keynote: Karen Mangia
WSJ bestselling author and SVP of Global Customer Success at Bazaarvoice (with past stops at Salesforce, Cisco, and AT&T), Karen has built her career around the art of customer experience. She’ll open FUSION26 with a fresh take on what it really takes to turn everyday customer moments into lasting loyalty.
WED, JULY 22ND
Customer Appreciation Party: Indiana Fever Game
Join us Wednesday night as we head to Gainbridge Fieldhouse to catch the Indiana Fever in action. Grab some food, enjoy the game, and spend a fun night out with fellow FUSION attendees.
tHU, JULY 23RD
Day 2 Keynote: Jake Miller
Co-Founder and CEO of ZIVIS and the engineering leader behind Salesforce Marketing Cloud’s Journey Builder, Jake spends his days at the intersection of AI, trust, and customer experience. He’ll share what parking leaders need to know about deploying AI responsibly so the technology earns trust instead of eroding it.
tHU, JULY 23rd
Customer Awards
Celebrate the leaders, partners, and champions who are elevating customer experience and shaping the future of parking.
tHU, JULY 23rd
After Party: Slippery Noodle Inn
Join us for live music and drinks at the oldest bar in Indiana – the Slippery Noodle Inn.
Hotel Info
JULY 21, 2026 – JULY 24, 2026
The Alexander
Soon to be an Autograph Hotel, located in the heart of Downtown Indianapolis.
333 S Delaware St, Indianapolis, IN 46204
BE A PART OF FUSION
SPONSORSHIPS NOW AVAILABLE
Thank you to our sponsors:
catalyst sponsor:
Amplify sponsors:
Ignite sponsors:
