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FAQs

November 2nd, 2020

Service Q1. How quickly are calls answered and resolved?Calls are answered in 11 seconds and resolved in less than 60 seconds, on average. Q2. I am not sure how many intercom calls my operation gets. How do I know what call plan to choose?We have call volume plans designed for operations of all sizes. If […]

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Six City of Columbia Garages Now Online

September 11th, 2020

Our service is now live at six City of Columbia parking facilities, for a total of 30 entry and exit lanes. When their parking guests and visitors need help, our professional customer service representatives answer the call to guide them through a successful transaction. “Partnering with Parker Technology has been invaluable to the early success […]

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Associated Time Becomes An Official Parker Technology Dealer

May 5th, 2020

Parker Technology today announced a new dealer partnership with Associated Time Instruments, out of Dallas, TX. The relationship will involve collaborative sales and marketing efforts to incorporate Parker’s customer service offering as a value-added differentiator to Associated Time’s parking installation projects. “We are thrilled to partner with Parker Technology. The addition of their two-way video […]

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City of Asheville

April 22nd, 2020

Growing Population and Tourism Asheville has a vibrant and historic downtown that is highly walkable and consumer friendly with art galleries, dining, breweries, a thriving live music scene, and with it, a strong demand for parking from residents and visitors alike. Over the past two and a half decades, Asheville’s population has increased by nearly […]

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IUPUI

April 22nd, 2020

Growing Demands on Urban Campus  IUPUI is one of Indiana University’s main campuses, and is Indiana’s premier urban public research university. Its recent enrollment totals more than 27,000. IUPUI has 2 colleges and 18 schools which grant degrees in more than 350 programs from both Indiana University and Purdue University. It is home to the […]

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T2 Systems

April 9th, 2020

See our technology featured in this T2 video, at IUPUI here in Indianapolis. A Snap to Install Our kits make installation simple. Our technicians, yours, or any of our dozens of dealers around the country can have you up and running in no time. These T2 kits utilize our proprietary cloud-based software. Gain insights in […]

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Resources

April 9th, 2020

Your Information Headquarters Everything you need to know about the Parker Technology Solution from start to finish – from helpful videos to downloadable content. Downloadable Resources Whitepapers Customer Service in a Gateless Parking World The Answer in the Age of Automation Customer Service Data Solution Overview Customer Service Platform Consistently Excellent CX CX in the […]

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Dealers

March 16th, 2020

Our Dealer Network It Truly Takes a Team For any implementation, it takes a team of individuals to execute effectively. The parking operator, our onboarding and tech support, and an engaged, capable and proactive Dealer. Click below to see examples of some of our successful installations. Become a Dealer If you’re a PARCS reseller and […]

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Our Solution

March 16th, 2020

Benefits, for you and your team: Problems We Solve Made in the Shade With our cutting-edge software and dedicated customer service team, we provide unrivaled solutions that streamline parking management while keeping costs in check. Whether you’re overseeing a small lot or a sprawling complex, our comprehensive suite of tools makes every aspect of parking […]

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Learn More

Want to see how Parker Technology has helped improve the overall guest experience for parking operators across numerous markets? Read one of our case studies to learn more. Have questions? Visit our FAQ page.

Case Studies FAQs

“We are so glad we have Parker Technology as our partner! The live communication has made such a difference with our clients and visitors. The staff is so understanding of our needs and responds quickly to any last minute requests. We are completely satisfied with their service!”

— City of Las Vegas

Las Vegas, NV

“Parking is the first and last experience that creates an impression for our university. Parker Technology fits right in with that vision.”

— Indiana University Purdue University Indianapolis (IUPUI)


Indianapolis, IN

“When automating, there's always this fear of losing a level of customer service, but the Parker 24/7 Call Center has eliminated this concern.”

— Riverside Parking

Louisville, KY

“Introducing Parker Technology into our parking facilities allows our patients to see those smiling faces whenever they need assistance.”

— Eskenazi Health

Indianapolis, IN

“I'd recommend to any of my peers to focus on parking operations and leave the calls to the Parker 24/7 Call Center.”

— Park-Rite

Detroit, MI

“We were excited to identify Parker Technology as a solution provider within the PARCS world. Due to the breadth of clients Parker Technology partners with, we are leaning on them as experts in this space to collaborate with us to provide the best solutions for our parking guests. They listen to us as a partner as we tackle the opportunities together; they are truly an extension of our own customer service team.”

— Greenleaf Hospitality Group

Kalamazoo, MI

“Ever since we started using Parker's service several years ago, our customer service levels have increased drastically. Having Parker in our active access lanes has allowed us to increase our facility access with automation technology. This allows us to redirect our staff to other duties instead of sitting in a booth and being more active and present throughout the facilities. Customers have positively commented about this interaction. The Parker team is always quickly accessible and there when we need them. We look forward to expanding the service in more facilities going forward.”

— AllPro Parking

Buffalo, NY

“Everyone at FlexePark is very excited about our new partnership with Parker Technology. It’s great to be able to work with another local company, and we’re looking forward to the improved support they can provide for our customers. This will help FlexePark continue to scale without losing track of customer support.”

— FlexePark

Indianapolis, IN

“Parker Technology enables us to deliver the personal, friendly experience that the City of Asheville wants every parking patron to remember.”

— City of Asheville

Asheville, NC

“Parker Technology has been a great addition to our parking facility here in Denver, definitely value add! The Parker team worked quickly in getting the installation performed and ensuring that all equipment was functioning properly.”

— Denison Parking

Denver, CO

“The customer service we receive from the Parker 24/7 Call Center is above any call center I have ever dealt with, or any on-site company we have used.”

— City of South Lake Tahoe

South Lake Tahoe, CA

“Parker Technology provides a quality call service to several of our garages. Answering all the calls myself previously, I was worried about quality control and how the CSR’s would handle the incoming traffic. I continue to be pleasantly surprised by their professionalism to my parkers and attention to individual unique details at each of my locations. Using their back-end software is very user friendly and I can listen and track all the calls from each location, spending very little time a day.”

— Douglas Parking

Denver, CO

“Partnering with Parker Technology has been invaluable to the early success of our new gate arm systems. Their ability to provide our customers with excellent assistance 24/7 has been crucial to our operation.”

— City of Columbia

Columbia, MO

“Parker Technology's call center helps us provide the standard of excellent service that people expect when they park in a Brandywine garage.”

— Brandywine Realty Trust

Philadelphia, PA

“Combining Parker with remote management by your PARCS system allows you to reach peak ROI and maximize efficiency across one or multiple garages. In the ‘new normal’ of contactless service and automation, Parker is the piece that brings it all together for owners and operators alike to provide a world-class experience for customers.”

— Signature Control Systems

Columbus, OH

“Parker Technology has been a pleasure to work with. They not only provide exceptional service in a professional and courteous fashion, but work as a partner in our operation.”

— UT Health Science Center

San Antonio, TX

“Parker Technology allows our automated parking system to remain user-friendly. Parker's customer service representatives are our advocates with customers.”

— Allen Bell Property Services

Tyler, TX

“We are thrilled to partner with Parker Technology. The addition of their two-way video communication will truly enhance the customer experience for our end users. Parker’s customer service and response times are second to none in the industry and we are excited to offer our customers this state of the art solution.”

— Associated Time Instruments

Dallas, TX

“Parker has helped One Parking reduce staffing costs for our clients and has enabled us to continue to provide top notch in the lane service at the same time. We have been using Parker for several years and are pleased to continue expanding our partnership with them across the country.”

— One Parking

West Palm Beach, FL

“Parker has been a key piece of our continued success across all of our commercial parking garages. They are proactive, attentive, and professional. Their team consistently goes above and beyond to understand not only the equipment difficulties but also the operations and tenants at every location so they can better assist our customers, tenants and our team. They have become an extension of our team and we couldn't be happier to have found them as a partner!”

— Peak Parking

Austin, TX

“Mixing Parker Technology's dependable platform, authentic concern and stellar customer service, has provided Penn State a recipe for on-campus success through all our operational changes over the last couple years. ”

— Penn State University

State College, PA

“We love the system, the metrics, the real time updates. The staff is excellent and always does a great job. It’s actually quite incredible. It’s like having a real person on-site. We love Parker!”

— Stiles Property Management

Fort Lauderdale, FL

“Parker manages the City of Plainfield garage when I am not there. With their service, we have peace of mind about operating the facility almost completely remotely.”

— City of Plainfield

Plainfield, IN

“Parker Technology’s platform for tracking intercom calls and customer issues is intuitive, convenient, and searchable. Having a reliable and responsive intercom service 24 hours a day is great for both our customers and our operations team.”

— Diamond Parking

Seattle, WA