Tag: call center

Celebrating the Women Helping Shape Parker Technology

March 12th, 2026

March is Women’s History Month, which gives us the perfect opportunity to pause and recognize the women who help make Parker Technology what it is today.

Across our company, from call center leadership and client success to marketing, operations, accounting and technical services, women play a major role in shaping how we grow, support our customers and build our culture.

And while every role looks a little different, the impact is the same: strong leadership, thoughtful collaboration and dedication.

Behind the Screen

February 26th, 2026

Picture yourself as a CSR.

The queue is live, and it doesn’t stop. A new call connects. You don’t know the issue yet. You just know someone needs help.

You answer.

On the other end is a motorist who’s stressed, confused or already running late. As they explain what’s happening, you’re pulling up the facility, loading business rules, scanning live data, piecing the situation together in real-time.

It is not a planned meeting that you get to prepare for; it is a live call – you have to decipher the issue in real time and get to a successful end.

Listening. Thinking. Solving.

How We Transformed Parking, One Call at a Time

September 12th, 2024

The history of Parker Technology can be traced all the way back to the early 2000s when parking operators began removing cashiers and replacing them with automated parking and revenue control systems (PARCS). At that time, the concept of replacing actual humans with virtual humans via technology became the focus of the company. Patents were filed for the novel use of two-way video technology in a parking facility when a parking customer experienced an issue. Multiple patents were eventually secured as automation became the norm in parking facilities.

Management 101: Finding & Keeping Talent

November 8th, 2023

In the dynamic world of business, effective management is a key component of success, and this holds true even in seemingly unconventional sectors like parking management.

In a recent episode of “Harder Than It Looks: Parking Uncovered,” Brian sat down with Lynda Black, a call center manager based in Indianapolis. The focus of their discussion? The common challenge of finding and retaining top-tier talent, particularly on the frontline.