At FUSION26, Parker Technology and Amano McGann broke down why unused parking data is costing operators money, and what proactive reporting actually looks like.
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At PIE 2026, Kent King, VP of Sales at Parker Technology, moderated a panel called “Scaling Smart: Insights from Fast-Growth Parking Leaders.” Joining him were Matt Adey, President of Platinum Parking; Jose Barbosa, Vice President of Product and Technology at Parking Base; Chris Archer, Senior Vice President for the Americas at SKIDATA; and Brian Pierce, Senior Director of Parking and ID Card Services at Southern Methodist University.
Together, the group brought decades of experience navigating rapid growth across private, institutional, and technology-driven parking operations.
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Heidi Barber and James Paden took the PIE 2026 stage with data from 600 consumers and 13 million real parking interactions to answer a question the industry keeps dancing around: what do customers actually want when something goes wrong? The answer has big implications for how operators think about AI, automation and the role of human support.
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March is Women’s History Month, which gives us the perfect opportunity to pause and recognize the women who help make Parker Technology what it is today.
Across our company, from call center leadership and client success to marketing, operations, accounting and technical services, women play a major role in shaping how we grow, support our customers and build our culture.
And while every role looks a little different, the impact is the same: strong leadership, thoughtful collaboration and dedication.
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Picture yourself as a CSR.
The queue is live, and it doesn’t stop. A new call connects. You don’t know the issue yet. You just know someone needs help.
You answer.
On the other end is a motorist who’s stressed, confused or already running late. As they explain what’s happening, you’re pulling up the facility, loading business rules, scanning live data, piecing the situation together in real-time.
It is not a planned meeting that you get to prepare for; it is a live call – you have to decipher the issue in real time and get to a successful end.
Listening. Thinking. Solving.
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When everything’s running smoothly, it’s easy not to think about what makes that possible.
That’s where our Tech Services team quietly supports you – helping to ensure every connection feels seamless, every intercom performs reliably, and every interaction reinforces the trust your customers place in you.
They’re troubleshooters, steady partners in keeping your operation dependable. Their work helps ensure that Parker Technology’s standard of uptime, consistency and smooth experiences stays strong: every call, every connection, every day.
With networks and equipment, flawless” isn’t always possible, but reliability is, and that’s exactly what Parker Technology delivers.
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When you think about quality assurance, you might picture someone hunting for mistakes or checking boxes.
But at Parker Technology, QA is so much more than that.
Our QA team are the guardians of excellence, the quiet experts ensuring that every call, every response and every interaction reflects the standard our clients expect, and parkers deserve.
Because here, quality isn’t an afterthought, it’s protection.
For your reputation. For your operations. For your customers’ trust.
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Ever met someone who quietly makes everything smoother, solving problems before you even realize they exist?
That’s our Client Success (CS) team. They’re the unsung heroes behind every successful partnership at Parker Technology. The bridge between our technology and our clients’ results.
Because at Parker Technology, Client Success isn’t just a department. It’s the reason our partnerships work.
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Technology is everywhere in parking. But with new platforms, tools and integrations emerging at a rapid pace, the big question for operators is, “How do you know what’s worth adopting and what’s just another shiny object?”
That was the focus of the FUSION25 session Don’t Get Left Behind: Using Technology to Enhance Your Operations, featuring Kent King (VP of Sales, Parker Technology), Ethan Glass (CEO & Co-Founder, Ocra) and JG Biebighauser (CRO, TEZ Technology).
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Let’s be honest, building a high-performing culture isn’t about office perks or branded coffee mugs. It’s about leading with intention, showing up for your people and asking your team, “What can I be doing better to support you?”
During our FUSION25 session “Building a Culture of Excellence: Leadership Strategies for Success,” Ryan Givens, PTMP and Emma Ulmer tackled the topic of culture head-on. And if you think culture is just a buzzword, we kindly suggest you read on.
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