Private parking operators provide parking services for numerous clients, from private companies to managing parking facilities for entire cities. As well-known as these parking operators may be, it can still be challenging for them to live up to their name. Managing parking facilities and running a call center to handle customer issues is no easy feat. That’s why most private operators don’t have their own call center.
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We are now providing live customer service support for K Street Garage, a Diamond Parking facility in Anchorage, AK. This is Diamond Parking’s second parking facility to use our platform. AVA Capitol Hill garage in Seattle, WA has been online since early October of 2020. “Parker Technology’s platform for tracking intercom calls and customer issues is […]
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“Parker Technology provides a quality call service to several of our garages. Answering all the calls myself previously, I was worried about quality control and how the CSR’s would handle the incoming traffic. I continue to be pleasantly surprised by their professionalism to my parkers and attention to individual unique details at each of my locations. Using their back-end software is very user friendly and I can listen and track all the calls from each location, spending very little time a day.”
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Last week the Parker Technology platform went “live” at the 200 E Las Olas Garage in Fort Lauderdale. One Parking is the parking garage manager and operator, and Pinnacle Parking Systems was the PARCS dealer that installed our intercom hardware.
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“The problem with parking garages is that, unless you are staffing 24/7, there is no way to secure payment. When the exit gates are up – you are suddenly a free service. Parker helps us by providing top notch customer service that is always on. Having that friendly face and helping our customers is tremendous. […]
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