Operational Leadership in the Age of AI
AI is transforming parking operations, but successful adoption requires more than technology. It takes resilient leadership, clear communication, and a plan for when automation meets the real world.
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AI is transforming parking operations, but successful adoption requires more than technology. It takes resilient leadership, clear communication, and a plan for when automation meets the real world.
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At PIE 2026, Kent King, VP of Sales at Parker Technology, moderated a panel called “Scaling Smart: Insights from Fast-Growth Parking Leaders.” Joining him were Matt Adey, President of Platinum Parking; Jose Barbosa, Vice President of Product and Technology at Parking Base; Chris Archer, Senior Vice President for the Americas at SKIDATA; and Brian Pierce, Senior Director of Parking and ID Card Services at Southern Methodist University.
Together, the group brought decades of experience navigating rapid growth across private, institutional, and technology-driven parking operations.
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Some people think “automation” means “elimination.”
As in, eliminate the humans, eliminate the headaches, eliminate the cost.
But anyone who’s ever screamed “REPRESENTATIVE!” into their phone at a voice menu knows that automation doesn’t always equal improvement.
At Parker Technology, we believe in a better balance. Because when your gate won’t lift, your ticket won’t scan and you’ve got somewhere to be, there’s only one thing that truly fixes the problem: another human who can help.
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In the rapidly evolving parking industry, selecting the right technology partner has become a strategic decision that can shape the trajectory of your business. A successful tech partnership goes beyond providing mere tools; it brings expertise and experience that empower you to focus on your core mission and vision. It amplifies your business model, enhancing efficiency and delivering unparalleled value to your services.
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Current and emerging technologies are finding their way into every aspect of our lives. The world of parking is no exception. Tech helps parking operators use space more efficiently, which makes it an asset in crowded urban areas where square footage is at a premium. And of course, technology has the power to make parking more convenient for drivers.
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Is your business digitally transforming? The process of digital transformation integrates technology into every aspect of a business, making innovation an ongoing top priority as time goes by and the company continues to grow.
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There is no denying that technology and digital automation have made many aspects of our lives easier and more convenient. However, there is such a thing as too much technology. Or rather, too many screens and not enough human interaction.
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It’s exciting to think about how technology is reshaping the customer service experience. There’s no longer a need to wait hours or days to get answers to your questions. Help is always right at your fingertips.
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