This is a full-time, on-site role for a 2nd Shift Call Center Supervisor located in Indianapolis, IN. The Call Center Supervisor will oversee weekend shift operations, lead a team of call center agents, ensure high-quality customer service, and handle escalated customer inquiries. Additionally, the Supervisor will monitor call center metrics, jump in and take calls […]
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Before working at Parker Technology as a Marketing Intern, my knowledge of the parking industry was very slim. During my first few days, I was shocked by how big the industry is and how it is still growing so rapidly. Whenever I went to park my car, it never occurred to me that a company like Parker Technology was out in the world helping people, even in places you’d least expect it. However, now it is all I think about when I’m driving around and see a garage. I wonder to myself, “do they utilize Parker,” and if not, we should talk to them! One could say this is a blessing or a curse, but at least I’m in good company, as the team I work with has the same thoughts while driving around any city with paid parking.
Read MoreIf you are interested in this position, please email talent@parkertechnology.com. Available Shifts (in PST): 9:00 AM – 5:00 PM 12:00 PM – 8:00 PM Note: these are 5-day schedules with rotating Saturdays (one week Mon-Fri, the next week Tue-Sat) How You Make an Impact Attention to detail – pay close attention to the rules and […]
Read MoreHow you will make an impact: Provide direction and coaching to 1-3 call center supervisors on different shifts. Assist and coordinate with supervisors in the daily training, coaching, correcting of call center reps Review efforts by supervisors to train and coach CSRs Help supervisors identify areas for improvement or growth Perform individual yearly performance reviews […]
Read MoreHow you will make an impact: Provide direction and coaching to 1-3 call center supervisors on different shifts. Assist and coordinate with supervisors in the daily training, coaching, correcting of call center reps Review efforts by supervisors to train and coach CSRs Help supervisors identify areas for improvement or growth Perform individual yearly performance reviews […]
Read MoreGeneral Responsibilities Source new business in your territory Cultivate new dealer relationships resulting in increased referral business Activate existing dealers to increase referral business Specific Tasks Qualify leads from marketing campaigns as sales opportunities Contact potential clients through cold calls and emails Present our company to potential clients Identify client needs and suggest appropriate products/services […]
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Of course, the concept of A+ service is much different than putting it into practice. To start, think of the end-to-end experience and how best to make that happen.
Read MoreParker Technology is a fast-growing software and services company in the parking and mobility industry. We help parking operations manage their intercom and inbound customer service calls. One of our biggest value-adds as a company is improving the customer experience and helping clients collect more revenue. We answer calls from hundreds of parking garages all […]
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Today’s customers have higher expectations than ever before. In the world of parking, this means they want to find and access parking garages with ease without the need to interact with staff. However, when they do need help, they want it on-demand. Essentially, they want services they can access independently with the illusion that no one is around but can get help when and if they need it at the push of a button.
Read MoreHow you will make an impact: Manage the daily operations in the Call Center for your assigned shift, which will not be limited to Monday-Friday. Weekends will be required based on business needs. Shifts may also change with notice based on business needs. Queue Management: Watch for trends and respond accordingly High call volumes from a […]
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