About

We believe people need people.

In fact, that’s why we got started in the first place. We were founded in 2010 as Remote Property Monitoring LLC, (RPM) with the first generation of our two-way video intercom platform. We saw the need for human interaction within the parking industry, and we set out to fill it. Since then, we have re-branded as Parker Technology and have gone through a tremendous amount of change and growth. At the heart of everything we do is our mission statement: To be the video customer experience platform of choice for the parking industry. We bridge the gap between our clients and their parking guests, creating a human connection when it’s needed the most. We’re just people helping people.

For a tech company, we’re deeply, unashamedly human.

We make time for each other. We’re a team of self-starting individuals with a knack for cooperation and collaboration. We work hard every day, but we also know when it’s time to take a break. We place a high value on personal connections within our team, with our clients, and with the outside world.

Join our team

Our History

2015

We rebranded & Parker Technology was born

2019

Our CSRs answered their two-millionth call

2020

We relaunched our new platform, Delta

2021

We rolled out several new features: Translation, Text-to-Pay, TIBA API & Flash API

2022

We launched our Mobile Suite: Mobile Queue & Mobile Endpoint

Our Company Focus

OUR MISSION

To optimize customer experience and revenue for our clients, and their customers, by providing a workflow platform and outsourced exception handling to manage operations more efficiently.

OUR VISION

To be the customer experience solution of choice in parking.

At our core, we believe deeply in:

HONESTY & INTEGRITY

We believe that Honesty & Integrity sets the foundation for our company. Honesty & Integrity creates trust in every interaction we have, whether with clients, teammates or partners. Here’s how we demonstrate honesty & integrity at Parker:

Forthright Business Deals
Ethical Decision Making

Trusting Relationships
Accountability

EXCELLENCE IN COMMUNICATION

Excellent Communication is a requirement if we want to provide excellent customer service. We not only ensure that our CSRs are communicating well with parkers, but that every employee communicates well with anyone they meet. Here are a few things we do that help us have Excellent Communication:

Transparency
Courageous Conversations

Active Listening
Follow-Up

Weekly Review
Top Down

SERVANT’S HEART

Using a Servant’s Heart, we make it a priority to serve our clients, teammates and partners. Our solution is based on the premise of helping parking managers help their customers. We strive to embrace this helping spirit every day. Here are a few of the things that show our Servant’s Heart:

Equality
Authentic Concern

Active Listening
Offer Assistance

Lead By Example

GOES ABOVE & BEYOND

At Parker, we always strive to go Above & Beyond. Whether that’s for parkers, clients or our coworkers. We never settle for what we have but push to continue growing. These are a few things that help us go Above & Beyond:

Results-Driven
Celebrate Successes

Try New Methods
Embrace Challenges

Experiments Never Fail

NOBLE INTENT

We strive to act with Noble Intent, along with assuming that everyone we interact with has Noble Intent. We emphasize trust in every relationship and give them the benefit of the doubt. Here are some things we do to uphold our belief of Noble Intent in others:

Collaboration
Conflict Resolution

Thank Others
Seeking First to Understand

CRITICAL THINKING

Solving problems with Critical Thinking requires having a desire for clarity, accuracy and validity. We are problem solvers, who want to ensure we are making the best decision, not only for us, but for our customers. Here are a few things we do to ensure Critical Thinking:

Ask Why
Research

Teamwork
Develop Action Plans

Seek Diverse Perspectives

At Parker, we’re all working together to revolutionize the customer experience through technology. Interested in joining the Parker Technology Team? View our current job listings here.

Authentically Parker: Our Company Culture

At Parker Technology, we take great pride in our work, and our word is very important to us. At our core, we believe in our six core values: honesty & integrity, excellence in communication, servant’s heart, going above and beyond, noble intent, and critical thinking.

Employee Spotlights:

Meet the Team Behind the Logo

It truly is the people who comprise Parker Technology that drive our success and continued growth. We wouldn’t be the company we are today without our incredible team. It takes each and every one of us, from client-facing reps to customer service experts to leadership to technical staff, etc. Read about our myriad employees on our blog.

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