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Driving a Better Parking Experience
There's a better way to manage intercom and inbound customer service calls.
We combine parking domain expertise, a flexible software platform and our professional customer service center, or your staff, to ensure customer problems are resolved efficiently, according to your facility's business rules.
Must Be Easy? Think Again!
When people assume managing parking is a breeze, you know the truth - it's anything but! From juggling sales and marketing to handling maintenance and staffing, the challenges are endless.
But fear not, Parker Technology has your back, tackling over 3 million parking problems a year. Whether you prefer DIY or full support, we've got you covered, from revenue collection to customer service and everything in between. Say goodbye to parking headaches and hello to a smoother, stress-free experience with Parker Technology!
Industries We Serve
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Higher Education
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Municipality
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Private Operator
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Healthcare
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Hospitality
Problems We Solve
Customer Experience
Traffic Flow
24/7 Service
Lack of Data
Revenue Loss
We Answer the Call
The vast majority of “help” calls are due to confusion, not automation failure. At Parker Technology, we provide the software platform and friendly interaction your customers need to clear up confusion and be on their way. On average, we answer calls in 15 seconds and resolve issues in under a minute. 6,534,335
Our Latest Content
Webinar
Webinar: Behind Every Call
Join us for an engaging webinar tailored for parking operators and industry professionals who want to enhance customer retention and operational success. Shelley and Ryan will uncover how Parker Technology’s unique approach to customer service helps operators overcome common CX challenges while maintaining revenue. Parker Technology partnered with OHSU to eliminate a communal cell phone and help after-hours.
Watch Now ›Podcast
Podcast EP 29 Rewind: Turning Frustration into Growth
In this episode, Brian Wolff sits down with Cindy Campbell, Senior Training Development Specialist at the International Parking and Mobility Institute (IPMI).
Listen Now ›Blog
How Our Team Brings Our Mission to Life
As we move through another year, we’re taking a moment to reflect on the mission that drives us every day: “To optimize customer experience and revenue for our clients, and their customers, by providing a workflow platform and outsourced exception handling to manage operations more efficiently.” We understand this better than anyone. That’s why our platform is designed to document procedures, efficiently inform staff and record the data from the interaction for future use.
Read More ›
Calculate Your Investment
We can't put a price on peace of mind. But a cost estimate for your facility? We can help with that.
Get An Estimate