Customer Experience Solution for Parking

Driving a Better Parking Experience

There's a better way to manage intercom and inbound customer service calls.

We combine parking domain expertise, a flexible software platform and our professional customer service center, or your staff, to ensure customer problems are resolved efficiently, according to your facility's business rules.

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Must Be Easy? Think Again!

When people assume managing parking is a breeze, you know the truth - it's anything but! From juggling sales and marketing to handling maintenance and staffing, the challenges are endless.

But fear not, Parker Technology has your back, tackling over 3 million parking problems a year. Whether you prefer DIY or full support, we've got you covered, from revenue collection to customer service and everything in between. Say goodbye to parking headaches and hello to a smoother, stress-free experience with Parker Technology!

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Industries We Serve

Higher Education
Municipality
Private Operator
Healthcare
Hospitality

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Problems We Solve

Customer Experience

Long wait times and distracted staff lead to unnecessary gate vends, lost revenue and frustrated motorists. Our live video and audio support helps customers quickly resolve issues and exit smoothly, without burdening your team.

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Traffic Flow

A single stalled motorist can back up an entire lane. Our CSR team answers in an average of 16 seconds and resolves most issues in under a minute. Ensuring smooth traffic flow, shorter wait times and happier customers.

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24/7 Service

Parking never stops, but staffing nights, weekends and holidays can be a challenge. Our 24/7 remote support ensures customers always have help, reducing the need for on-site staff and preventing revenue loss from unattended gates.

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Lack of Data

Disorganized or missing data makes managing a parking operation difficult. Our platform centralizes and cleans up your data, providing clear insights that help you optimize performance, improve service and maximize revenue.

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Revenue Loss

Frequent gate vends and missed payments add up fast. Our solution reduces revenue loss by ensuring gate vends are only used when necessary and offering Text-to-Pay for seamless mobile payments - keeping your revenue secure.

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We Answer the Call

The vast majority of “help” calls are due to confusion, not automation failure. At Parker Technology, we provide the software platform and friendly interaction your customers need to clear up confusion and be on their way. On average, we answer calls in 15 seconds and resolve issues in under a minute.

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Our Latest Content

Blog

Building a Culture of Excellence: Leadership Strategies That Actually Work

Let’s be honest, building a high-performing culture isn’t about office perks or branded coffee mugs. It’s about leading with intention, showing up for your people and asking your team, “What can I be doing better to support you?” During our FUSION25 session “Building a Culture of Excellence: Leadership Strategies for Success,” Ryan Givens, PTMP and Emma Ulmer tackled the topic of culture head-on. And if you think culture is just a buzzword, we kindly suggest you read on.

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Podcast