The university implemented our flexible customer service solution. Our software puts a dashboard with facility information at customer service representatives’ fingertips, for efficient call resolution. During the week, Penn State’s parking administration office uses the platform to handle help calls. On weekends, nights and holidays, calls are seamlessly redirected to the Parker call center, where Parker’s highly-trained CSRs answer calls using the same platform.
Read More There’s no question. Parker’s level of consistency is second to none. We’re liking Parker so much, that I wouldn’t want to open another automated garage without them.
Read More Stop guessing, start asking. Nearly seven in ten employees indicated that the COVID-19 crisis is the most stressful time of their professional career, according to a survey published by healthcare provider, Ginger. You likely already know that your employees are stressed. But, you might not be sure what steps you should take next. A good […]
Read More Our customer service video intercom solution comes built-in with all FlashParking kiosks.
Read More At Parker, we pride ourselves on our ability to provide high-quality customer service to parking patrons, on behalf of our customers. Rigorous training and quality assurance programs ensure that our CSRs get the know-how they need to resolve every call with efficiency and professionalism.
Read More [Working from home] didn’t really affect me at all. I had the Parker software, so everything I needed was right there at my fingertips. They still got great customer service as they would, if I was [in the office].
Read More As we move into the “next normal,” have you considered what your customer experience will look like, and how you’ll deliver it safely? In virtually every industry, the customer experience is changing. Restaurants have turned to contactless delivery, and takeout placed right in the trunk of your car. Libraries are offering curbside pickup. Banks are […]
Read More As the leading customer service platform for parking operators, we signed 27 new deals in Q2. The new agreements include parking management companies across 13 states, in the following verticals: real estate, higher education, healthcare, and private operations. “It’s telling that in a time when the entire parking industry is under unprecedented financial pressure, we’ve […]
Read More I learned several key lessons that I think are applicable to any business professional. They are as follows:
Read More Parker Technology today announced a new dealer partnership with Associated Time Instruments, out of Dallas, TX. The relationship will involve collaborative sales and marketing efforts to incorporate Parker’s customer service offering as a value-added differentiator to Associated Time’s parking installation projects. “We are thrilled to partner with Parker Technology. The addition of their two-way video […]
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