Author: Katelyn Perman

Podcast EP 23 Rewind: Leading with Vulnerability – Max Yoder & Tiffany Sauder

December 10th, 2024 | Katelyn Perman

In segment one, Max Yoder (author, entrepreneur, and CEO) shares his repertoire of experiences, from co-founding Lessonly in 2012, to sharing personal stories from his upbringing, including his parents’ divorce and remarriage and his motivations rooted in financial security. Max also dissects the importance of company culture, core values, and vulnerability in leadership.

Brian switches gears to talk with Tiffany Sauder, CEO of Element Three and host of Scared Confident, along with five other commitments. Tiffany discusses how she balances several high commitment and high-stress roles, including motherhood, entrepreneurship, leadership, public speaking, and her podcast (which highlights lessons learned through her first 20 years in her career) through effective prioritization and outsourcing.

Podcast EP 22 Rewind: Embracing Change & Opportunity, and Anti-Poaching

November 20th, 2024 | Katelyn Perman

In Segment 1 of this episode of Harder Than It Looks, Brian Wolff sits down with Nicole Hankins, a Women in Parking Impact Award recipient who has lived all around the contiguous and non-contiguous United States! She shares her transformative career journey, underscoring the importance of team collaboration, people-centric leadership, and diversity initiatives.

In Segment 2, our very own Courtney Cooper, Events + Community Manager, sits down with rising entrepreneur Ava Wettrick where she offers insights into overcoming challenges and creating networks through curiosity and persistence.

Parker Platform Benefits: Ongoing Customization and Client Success

November 13th, 2024 | Katelyn Perman

In the parking industry, managing operational efficiency, while ensuring customer satisfaction, is crucial. With challenges like handling complex data, ensuring staff training and identifying areas for improvement, many parking operators seek effective ways to streamline processes and maximize their revenue.

In our recent webinar, Parker Platform Benefits, industry experts shared valuable insights on how leveraging data, prioritizing customer success and ensuring flexibility in operations can make a significant difference.

Podcast EP 21 Rewind: Smart Cities, Purposeful Leadership & Lifelong Advocacy

November 7th, 2024 | Katelyn Perman

In Segment 1 of this episode of Harder Than It Looks, Alex Argudin, the new chair of the International Parking and Mobility Institute (IPMI), shares her leadership philosophy focused on empowering her team and bridging the parking industry with urban planning. She aims to drive tech advancements and legislative changes in parking while staying dedicated to community service.

In Segment 2, Barby Valdes McDaniel discusses her lifelong commitment to adults with special needs, inspired by her early experiences. At the WOW Center, she supports individuals in gaining life skills, community education, and employment, stressing the essential role of family support.

Unlocking the Future: AI’s Role in Parker’s Business Strategy

October 9th, 2024 | Katelyn Perman

Artificial intelligence (AI) is reshaping industries at an incredible pace, and businesses that fail to integrate it into their operations risk falling behind. At Parker Technology, we’re not just looking at AI as a trend, but as a transformative tool to enhance both our customer experience and internal efficiency.

In this blog, we’ll share how AI has become a part of our operations and how it’s helping us shape processes and discover new opportunities.

Parker People Series:Tammy Baker, Managing Quality Customer Service

October 3rd, 2024 | Katelyn Perman

In this special series, we’re excited to feature some of our very own Parker People, by sharing their stories from previous episodes on our podcast.

Today, we’re focusing on Tammy Baker, COO, and the complexities of delivering exceptional customer service.

Maximizing Revenue and Customer Service: Overcoming Today’s Parking Industry Challenges

September 20th, 2024 | Katelyn Perman

In today’s evolving parking industry, operators face numerous challenges that threaten both revenue and customer satisfaction. From budget constraints to revenue recovery exceptions, parking facilities must adapt to a rapidly changing environment to maintain profitability.

With increasing pressure to do more with less, how can parking operators navigate these obstacles while continuing to provide excellent service?

Parker People Series: Lynda Black, Tackling Talent Challenges

August 21st, 2024 | Katelyn Perman

In this special series, we’re excited to feature some of our very own Parker People, by sharing their stories from previous episodes on our podcast.

In this blog post, we dive into the world of frontline management with Lynda Black, Senior Operations Manager at our Indianapolis Call Center.

Unlocking Success in Gateless Parking

August 9th, 2024 | Katelyn Perman

Managing parking facilities efficiently can be a daunting task, especially if they are gateless.

Gateless parking systems have gained popularity in recent years, offering a more seamless and convenient experience for customers. However, implementing these systems comes with its own set of challenges like digital discrimination, low compliance rates and safety concerns.

In this blog post, we’ll discuss the current challenges, key concepts and actionable insights to streamline your parking operation.

Power of Alignment: Delivering an Excellent Customer Experience

July 26th, 2024 | Katelyn Perman

In today’s competitive business landscape, delivering an exceptional customer experience is paramount for success. However, many organizations struggle to maintain consistency between their brand promise and actual operations, leading to customer dissatisfaction and loss of trust.

How can you ensure your brand promise aligns seamlessly with your day-to-day operations? This blog will guide you through aligning these elements to enhance your customer experience.