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Category: Blog

Customer Service Strategy

How To Deliver A+ Service in an Automated Parking World, Part 1

Today’s customers have higher expectations than ever before. In the world of parking, this means they want to find and access parking garages with ease without the need to interact with staff. However, when they do need help, they want it on-demand. Essentially, they want services they can access independently with the illusion that no one is around but can get help when and if they need it at the push of a button.

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Different Generations

Different Generations, Different Expectations

Expectations are changing, and so should your products and services. Newer and younger generations have been raised on technology. Thus, how they interact with it and what they expect from it is different from previous generations. Millennials and Gen Z, for example, are much more adept at using technology and may not struggle with it or require much assistance.

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Parker Technology: CSR

The Importance of Consistently Excellent Customer Experience

Consistent and quality customer experiences are key to running a successful business. Each and every customer experience is important. In the age of digital media and online reviews, dismissing an outlier negative experience can quickly turn into a tarnished brand reputation. Just a couple of bad customer experiences can be amplified, damaging your brand and your bottom line.

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Quality Program

Why Operators Can’t Afford NOT to Have a System

Every company needs an efficient business system or process comprised of best practices, principles, and guidelines to optimize daily operations. A quality system will not only benefit your staff, but if you align your priorities with operations, you will consistently deliver a satisfactory customer experience.

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Parker Technology - Our Solution

The Benefits of Parker Technology

At Parker Technology, we believe that a quality customer experience is essential for growth and success. And the key to providing excellent customer service? 24/7 on-demand assistance. When your garage is left unattended, our team of friendly customer experience representatives is always available to answer your customer’s calls for help.

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What Happens When You Don’t Answer the Call?

92% of customers have been found to abandon a brand or service after only 2–3 bad experiences. The key to retaining customers and building brand loyalty is superior customer service. If you don’t have the staff available to attend your garage 24/7, it’s essential to have a backup plan, such as an automated system that offers live assistance at the push of the button for those times when a staff member can’t always be there in person to help.

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La'Nesha Miller

Five Questions with La’Nesha Miller

La’Nesha Miller has been with Parker for years, and has continued to work her way up and do great things! We couldn’t imagine our call center without her. La’Nesha is dedicated to the people at Parker, always looking for ways to encourage the team, acknowledge work anniversaries and birthdays, and lift up her teammates with inspirational messages and tips for growing. She is truly a relational leader, and is dedicated, compassionate and the epitome of empathy and kindness. Fun Fact: La’Nesha represents our brand so well, you’ll see her lovely face on demo calls, in videos, cut sheets, LinkedIn and many other places. You hardly ever see her without a smile!

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Doing More with Less Doesn’t Have to Affect Your Customers’ Experience

At Parker Technology, we believe that a quality program is the key to providing excellent customer service—and you don’t need to have a lot to succeed. Good customer service and experiences are about quality, not quantity. No matter the size of your business, you can meet your customer’s needs and perform at a high level by ensuring your team focuses on the right priorities and goals.

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Ryan Givens

Five Questions with Ryan Givens

Ryan Givens is the newest edition to our sales team, but he’s certainly not new to parking! He comes to us with over 12 years in this industry, with an operations and university parking background. He is also the only proud employee with a CAPP certification. Funny story, Ryan actually used to be our customer while at Penn State University – that’s how we met him and first started to build a relationship. We’re thrilled to have flipped him from customer to employee! Ryan is known for his follow-through, integrity and love of the Indianapolis Colts.

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