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Our Customer Service Solution, built-in with FlashParking
Our customer service video intercom solution comes built-in with all FlashParking kiosks.
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Category: Blog
Our Method for Excellent Customer Service
At Parker, we pride ourselves on our ability to provide high-quality customer service to parking patrons, on behalf of our customers. Rigorous training and quality assurance programs ensure that our CSRs get the know-how they need to resolve every call with efficiency and professionalism.
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Working From Home During COVID-19
[Working from home] didn’t really affect me at all. I had the Parker software, so everything I needed was right there at my fingertips. They still got great customer service as they would, if I was [in the office].
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How will you deliver excellent customer experience in the new normal?
As we move into the “next normal,” have you considered what your customer experience will look like, and how you’ll deliver it safely? In virtually every industry, the customer experience is changing. Restaurants have turned to contactless delivery, and takeout placed right in the trunk of your car. Libraries are offering curbside pickup. Banks are […]
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We Signed 27 New Customer Service Agreements in Q2
As the leading customer service platform for parking operators, we signed 27 new deals in Q2. The new agreements include parking management companies across 13 states, in the following verticals: real estate, higher education, healthcare, and private operations. “It’s telling that in a time when the entire parking industry is under unprecedented financial pressure, we’ve […]
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Top five things I learned in my first month at Parker Technology
I learned several key lessons that I think are applicable to any business professional. They are as follows:
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Work-Life Balance: There is More to the Decision
Is the amount of time that you have for your personal life acceptable? If not, what are the root causes? I tend to put them into these four main categories: career growth, delegation, support network and infrastructure & tools.
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Feedback is the key ingredient in our prize winning recipe!
We use a constant flow of information to supply our feedback loops. We take information from our team to make our environment better, from our vendors to make our supply chain better and from our clients to make our offering better. Today I would like to dive into the client feedback loop and make sure you know how important it is and what we do with the information.
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Associated Time Becomes An Official Parker Technology Dealer
Parker Technology today announced a new dealer partnership with Associated Time Instruments, out of Dallas, TX. The relationship will involve collaborative sales and marketing efforts to incorporate Parker’s customer service offering as a value-added differentiator to Associated Time’s parking installation projects. “We are thrilled to partner with Parker Technology. The addition of their two-way video […]
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Join Us in Welcoming Our New Call Center Manager, Lynda Black!
As the new Call Center Manager here at Parker Technology, Lynda provides leadership in our 24/7 customer service center. She manages operational performance and quality of service in order to achieve the level of customer service promised and the most effective operations possible. She provides direction and coaching to each call center supervisor, setting a standard of excellence that trickles down to the rest of the team. In addition, Lynda creates and maintains a supportive, yet challenging atmosphere among the team.
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