“Parker Technology provides a quality call service to several of our garages. Answering all the calls myself previously, I was worried about quality control and how the CSR’s would handle the incoming traffic. I continue to be pleasantly surprised by their professionalism to my parkers and attention to individual unique details at each of my locations. Using their back-end software is very user friendly and I can listen and track all the calls from each location, spending very little time a day.”
Read More I can empathize with garage managers, having been one myself. I began in parking, 20 years ago, as an Operations Manager and steadily worked my way up the ranks to VP of Operations, overseeing more than 50 facilities and several hundred employees. I’ve experienced virtually every type of parking there is. Thus, I understand how a manager gets stretched and pulled in all directions. It’s a demanding job.
Read More One of the most profound moments in my professional career hit me like a brick wall when I was shopping by myself in Target. No one to lead, I wasn’t standing in the middle of a crazy flurry directing traffic or calming tension, as was common in my job. Rather, I was simply shopping and being intentional about smiling, which is all it took! That one trip finally helped me see what people had been trying to tell me for over 20 years – that energy IS a boomerang and the consistent energy you feel in others is a reflection of the energy they see in you. Period, the end, no ifs, ands or buts about it.
Read More I spend a lot of time thinking (and worrying) about ways to build and maintain a great culture at Parker Technology. As I sought my next “hook” to launch this LI article, I was fortunate enough to catch a vignette on NPR by Anya Kamenetz, Cory Turner and Chloee Weiner, entitled “Kindness Can Be Taught. Here’s How.” The story explored research about how to raise awesome children; however, as I listened and then later read the story online, I became positively “giddy!”
Read More Penn State is a loyal Parker Technology customer. Watch the above video to learn more about why they chose to work with us and how outsourcing intercom “help” calls to the Parker 24/7 Call Center has impacted their business operations. The voice over was done by Roy DeMayo, Director of Transportation Services at Penn State, and Ryan Givens, Associate Director of Transportation Services at Penn State.
Read More We just went “live” with our second garage at UT Health San Antonio – the Medical Arts & Research Center (MARC) garage. Last year, in mid-October, the Mays Cancer Clinic came online. Last week, the MARC garage came online. Mitchell Time, out of Austin, TX, installed our hardware (2 audio-only and 6 two-way video intercoms) on the existing Amano PARCS […]
Read More The other day I was on a train with my family, and as the next group of passengers embarked, I nudged my teenage son to move so that a kind woman, “much older” than him, could take a seat. The woman smiled and shared that she had just recently encouraged her daughter to do the same thing. With an exasperated expression, she shared that in that moment, her daughter failed to comply and said “Why? I’m never going to see them again.” Interesting. It took 24 hours before I could connect the dots. Then it hit me.
Read More The Parker Technology platform is now “live” at the Catalyst Garage in Denver. Our team worked closely with Denison Parking, who recently took over management operations for the Catalyst Garage. This marks the first Denver location for their portfolio, and is the beginning of a planned expansion to more locations in the Denver market. Project […]
Read More Last week the Parker Technology platform went “live” at the 200 E Las Olas Garage in Fort Lauderdale. One Parking is the parking garage manager and operator, and Pinnacle Parking Systems was the PARCS dealer that installed our intercom hardware.
Read More Each of us have different experiences that impact our perception of events as they unfold. I found that my past experience with a person, or group of people, was one of the biggest limiting factors to my ability to broaden my circle of influence, to be included on the growth of an initiative or to […]
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