Self-service automation is taking over. You can’t go to a grocery store, an airport or a restaurant without interacting with a machine where a human once stood. The automated machines in parking garages known as PARCS equipment are no different. The parking industry led the way when operators started replacing cashiers with automated payment kiosks more than 15 years ago. And while it’s true that automation is becoming the norm, human failure in front of that automation is happening much more than you realize.
Read More We definitely made our presence known this year at PIE in Chicago. Brian kicked off the week with an entertaining and informative speech at the 1st Annual Parking Today Awards. We sponsored the Innovation Award, and took our two minutes in the spotlight to highlight the value Parker Technology brings to the industry. Watch the […]
Read More 85% of the time the “help” button gets pressed, it’s because your guest is confused. By the time they hit the “help” button, they’re already upset…and now they’re waiting for whoever is on Intercom today. Your worker gets distracted. Your guests are waiting. Tension goes up. Opinion of you goes down. And finally…You lose money. And…You lose respect. All because the person in charge of your intercom…is busy. We’re here to help.
Read More Parker Technology is pleased to announce that Heidi Barker has joined the company as Director of Marketing. In this role, Barker will focus on further establishing Parker Technology as an industry leader and will help catapult the company to the next level, working closely with sales and business development. Heidi comes with 6 years B2B […]
Read More “At IUPUI, we have a lot of garages, and can’t staff all of them. Before Parker Technology, we got bottlenecked during peak hours. When that happened, we had long wait times which caused a lot of anxiety. Parker Technology was able to mitigate that congestion by immediately helping our customers. No matter which garage they […]
Read More “The problem with parking garages is that, unless you are staffing 24/7, there is no way to secure payment. When the exit gates are up – you are suddenly a free service. Parker helps us by providing top notch customer service that is always on. Having that friendly face and helping our customers is tremendous. […]
Read More Visit our booth at CPTA We designed an interactive virtual reality experience where you can see and feel what your customers go through when they encounter a problem at the gate. Press the “help” button and see how our world-class parking call center quickly resolves the issue. Our parking specialists follow your specific business rules: • Instruct […]
Read More Visit us at NPA booth 325 We designed an interactive virtual reality experience where you can see and feel what your customers go through when they encounter a problem at the gate. Press the “help” button and see how our world-class parking call center quickly resolves the issue. Our parking specialists follow your specific business rules: • Instruct […]
Read More For this year’s parking trade shows, including PIE, IPI and NPA, we’re consolidating our booth down to a more compact display. In a day or two I’ll post a picture of our entire booth, but for now, here’s a sneak peak of our new table-top unit with the newest generation of the Parker Video Brain […]
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