Category: Feature Functionality

The Hidden Value of Quality Assurance: Protecting Excellence, One Call at a Time

November 13th, 2025

When you think about quality assurance, you might picture someone hunting for mistakes or checking boxes.

But at Parker Technology, QA is so much more than that.

Our QA team are the guardians of excellence, the quiet experts ensuring that every call, every response and every interaction reflects the standard our clients expect, and parkers deserve.

Because here, quality isn’t an afterthought, it’s protection.

For your reputation. For your operations. For your customers’ trust.

The Hidden Value of Client Success: Turning Service into Partnership

November 6th, 2025

Ever met someone who quietly makes everything smoother, solving problems before you even realize they exist?

That’s our Client Success (CS) team. They’re the unsung heroes behind every successful partnership at Parker Technology. The bridge between our technology and our clients’ results.

Because at Parker Technology, Client Success isn’t just a department. It’s the reason our partnerships work.

Why Calling for Help Feels Like a Big Deal (Even When It’s Not)

October 16th, 2025

Picture this:

You’re sitting at the exit gate. You’ve scanned your ticket, inserted your card…and yet, the gate refuses to lift.

So, you do what we’ve all done. You pause. You sigh. You stare at the screen, willing it to work. And finally, you press for help.

That one small press is more than an action: it’s a moment of human psychology in motion.

Parking Base + Parker Technology API Integration

April 3rd, 2025

Parker Technology has partnered with Parking Base to roll out a brand-new API integration – and we’re pretty excited about it.

This integration brings some great benefits to the table for both gated and gateless parking operations.

Maximizing the Value of the Parker Technology Solution

November 20th, 2024

We say this all the time, but in today’s parking industry, creating seamless and efficient customer experiences is key to success.

We understand this better than anyone. That’s why our platform is designed to document procedures, efficiently inform staff and record the data from the interaction for future use.

Parker Platform Benefits: Ongoing Customization and Client Success

November 13th, 2024

In the parking industry, managing operational efficiency, while ensuring customer satisfaction, is crucial. With challenges like handling complex data, ensuring staff training and identifying areas for improvement, many parking operators seek effective ways to streamline processes and maximize their revenue.

In our recent webinar, Parker Platform Benefits, industry experts shared valuable insights on how leveraging data, prioritizing customer success and ensuring flexibility in operations can make a significant difference.

Made in the Shade

May 1st, 2024

Managing parking might seem like a straightforward task, but anyone who’s been in the industry knows it’s anything but. That’s where we step in, providing a flexible solution for over 200 operators across North America and Canada.

Must Be Easy? Think Again!

April 4th, 2024

Ever been told that managing parking must be a walk in the park? Think again.

Behind the scenes, it’s a whirlwind of responsibilities – sales, marketing, staffing, maintenance and MUCH more. And let’s not forget those unexpected challenges like malfunctioning equipment and indecipherable handwriting on tickets.

Overcoming Challenges in a Gateless Era Pt. 2

March 6th, 2024

Numerous parking locations have shifted from gates to gateless to address frequent problems, such as equipment malfunctions, user error and software glitches. While these gateless solutions solved some common issues, many parking customers struggle to understand and adapt to gateless parking, even when conspicuous instructions are available.

Overcoming Challenges in a Gateless Era Pt. 1

February 29th, 2024

Here at Parker Technology, we take great pride in delievering seamless parking solutions with our highly effective software and 24/7 support. Our solutions empower parking facilities to deliver quality customer experiences, and we offer software and support for gated and gateless garages.