Category: Parker People

The Hidden Value of Tech Services: Keeping Us Running, One Connection at a Time

December 4th, 2025

When everything’s running smoothly, it’s easy not to think about what makes that possible.

That’s where our Tech Services team quietly supports you – helping to ensure every connection feels seamless, every intercom performs reliably, and every interaction reinforces the trust your customers place in you.

They’re troubleshooters, steady partners in keeping your operation dependable. Their work helps ensure that Parker Technology’s standard of uptime, consistency and smooth experiences stays strong: every call, every connection, every day.

With networks and equipment, flawless” isn’t always possible, but reliability is, and that’s exactly what Parker Technology delivers.

The Hidden Value of Quality Assurance: Protecting Excellence, One Call at a Time

November 13th, 2025

When you think about quality assurance, you might picture someone hunting for mistakes or checking boxes.

But at Parker Technology, QA is so much more than that.

Our QA team are the guardians of excellence, the quiet experts ensuring that every call, every response and every interaction reflects the standard our clients expect, and parkers deserve.

Because here, quality isn’t an afterthought, it’s protection.

For your reputation. For your operations. For your customers’ trust.

The Hidden Value of Client Success: Turning Service into Partnership

November 6th, 2025

Ever met someone who quietly makes everything smoother, solving problems before you even realize they exist?

That’s our Client Success (CS) team. They’re the unsung heroes behind every successful partnership at Parker Technology. The bridge between our technology and our clients’ results.

Because at Parker Technology, Client Success isn’t just a department. It’s the reason our partnerships work.

Breaking the Barrier: Lessons in Gateless Parking

August 21st, 2025

When it comes to parking, the endgame is simple: get people in quickly, get them out quickly and make sure they know they still need to pay for the privilege.

But when you remove the gates, literally, the playbook changes.

In our recent IPMI session, Adam Jones and Brian Wolff shared insights from managing gateless parking in two very different cities: Tempe, Arizona and Detroit, Michigan. The journey has been anything but “set it and forget it,” and the lessons learned along the way are shaping the future of gateless technology in real-world operations.

ROI Playbook – Turning Insights Into Value

July 17th, 2025

If you’ve ever had to convince a facility owner/operator (or your own team) that your idea is worth the money, time and headspace – then this FUSION25 session recap is for you.

In this session, Parker Technology’s CFO, Brian “Mo” Modiano and Tim Maginn, Principal of Certitude, LLC, joined forces to walk us through their tried-and-true “ROI Playbook.”

The main takeaway: ROI is not just about the math. It’s about alignment, clarity and creating a culture that thinks about value.

Building a Culture of Excellence: Leadership Strategies That Actually Work

June 26th, 2025

Let’s be honest, building a high-performing culture isn’t about office perks or branded coffee mugs. It’s about leading with intention, showing up for your people and asking your team, “What can I be doing better to support you?”

During our FUSION25 session “Building a Culture of Excellence: Leadership Strategies for Success,” Ryan Givens, PTMP and Emma Ulmer tackled the topic of culture head-on. And if you think culture is just a buzzword, we kindly suggest you read on.

9 Leadership Lessons from the Women at Parker Technology

March 13th, 2025

March is Women’s History Month, a time to celebrate the contributions, expertise and leadership of the women who shape Parker Technology.

From driving innovation and customer experience to leading operations, marketing, client success, quality assurance and technical services, women play a vital role in our growth, culture and success.

To recognize them and all the work they do, we’re highlighting the lessons they’ve learned throughout their careers.

Podcast EP 30 Rewind: Disrupting Parking Conferences

March 5th, 2025

In this special episode of Harder Than It Looks: Parking Uncovered, host Brian Wolff, CEO of Parker Technology, welcomes Heidi Barber, VP of Marketing at Parker Technology, and Courtney Cooper, Events & Community Manager at Parker Technology, to discuss FUSION25 – Parker Technology’s first-ever user conference.

How Our Team Brings Our Mission to Life

February 11th, 2025

As we move through another year, we’re taking a moment to reflect on the mission that drives us every day:

“To optimize customer experience and revenue for our clients, and their customers, by providing a workflow platform and outsourced exception handling to manage operations more efficiently.”

This commitment is woven into everything we do, and each department within our organization plays a vital role in making it happen.

The Value of Trade Shows: Courtney and Shelley’s 2024 Experiences

December 18th, 2024

Trade shows are more than just industry events—they are opportunities to connect, learn and grow, both professionally and personally.

Reflecting on their 2024 trade show experiences, Courtney Cooper, Events & Community Manager, and Shelley Bullock, Regional Sales Executive – East Coast, emphasized just how impactful these events are for their roles, our team and the industry.