How We Consistently Deliver Excellence
The key to our excellent customer service (and 95% customer retention rate) is our quality program.
Read MoreThe key to our excellent customer service (and 95% customer retention rate) is our quality program.
Read MoreWhat gets measured, gets managed. “You can talk about something all day long, but if you don’t put some data behind it and actually measure it, it will not show that it’s important.” Tammy Baker, Vice President of Client Experience Developing a quality program is an important part of ensuring your team accomplishes priorities and […]
Read MoreWe are proud to announce that on Thursday December 17th, 2020, Parker Technology won, for the second year in a row, a Powderkeg National Tech Culture award.
Read MoreHeidi prefers variety over routine. She is known for her follow-through, and leading a team through a project from start to finish. Her weaknesses are chocolate chip cookies and floral prints.
Read MoreWatch the video above, or read below, to hear from Brian Wolff, President & CEO, about our value. Check out our videos page for more.
Read MoreWatch the video above, or read below, to hear from Brian Wolff, President & CEO, and Tammy Baker, VP of Client Experience, about our company culture.
Read MoreStop guessing, start asking. Nearly seven in ten employees indicated that the COVID-19 crisis is the most stressful time of their professional career, according to a survey published by healthcare provider, Ginger. You likely already know that your employees are stressed. But, you might not be sure what steps you should take next. A good […]
Read More[Working from home] didn’t really affect me at all. I had the Parker software, so everything I needed was right there at my fingertips. They still got great customer service as they would, if I was [in the office].
Read MoreI learned several key lessons that I think are applicable to any business professional. They are as follows:
Read MoreAs the new Call Center Manager here at Parker Technology, Lynda provides leadership in our 24/7 customer service center. She manages operational performance and quality of service in order to achieve the level of customer service promised and the most effective operations possible. She provides direction and coaching to each call center supervisor, setting a standard of excellence that trickles down to the rest of the team. In addition, Lynda creates and maintains a supportive, yet challenging atmosphere among the team.
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