Parking is often the unsung hero (or villain) of any trip – whether it’s a quick errand or a big night out. A smooth, hassle-free parking experience can set a positive tone, while frustration over payment systems, malfunctioning equipment or lack of support can have the opposite effect.
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In this special episode of Harder Than It Looks: Parking Uncovered, host Brian Wolff, CEO of Parker Technology, welcomes Heidi Barber, VP of Marketing at Parker Technology, and Courtney Cooper, Events & Community Manager at Parker Technology, to discuss FUSION25 – Parker Technology’s first-ever user conference.
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At T2 Connect 2024, Brian Wolff, President and CEO of Parker Technology, and Larry Cohen, CAPP, Executive Director of Lancaster Parking Authority, shared valuable insights into navigating this transformation.
With decades of combined experience, they explored how to improve the parking journey and create a seamless customer experience.
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We say this all the time, but in today’s parking industry, creating seamless and efficient customer experiences is key to success.
We understand this better than anyone. That’s why our platform is designed to document procedures, efficiently inform staff and record the data from the interaction for future use.
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In the parking industry, managing operational efficiency, while ensuring customer satisfaction, is crucial. With challenges like handling complex data, ensuring staff training and identifying areas for improvement, many parking operators seek effective ways to streamline processes and maximize their revenue.
In our recent webinar, Parker Platform Benefits, industry experts shared valuable insights on how leveraging data, prioritizing customer success and ensuring flexibility in operations can make a significant difference.
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Artificial intelligence (AI) is reshaping industries at an incredible pace, and businesses that fail to integrate it into their operations risk falling behind. At Parker Technology, we’re not just looking at AI as a trend, but as a transformative tool to enhance both our customer experience and internal efficiency.
In this blog, we’ll share how AI has become a part of our operations and how it’s helping us shape processes and discover new opportunities.
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In this special series, we’re excited to feature some of our very own Parker People, by sharing their stories from previous episodes on our podcast.
Today, we’re focusing on Tammy Baker, COO, and the complexities of delivering exceptional customer service.
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In today’s evolving parking industry, operators face numerous challenges that threaten both revenue and customer satisfaction. From budget constraints to revenue recovery exceptions, parking facilities must adapt to a rapidly changing environment to maintain profitability.
With increasing pressure to do more with less, how can parking operators navigate these obstacles while continuing to provide excellent service?
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The history of Parker Technology can be traced all the way back to the early 2000s when parking operators began removing cashiers and replacing them with automated parking and revenue control systems (PARCS). At that time, the concept of replacing actual humans with virtual humans via technology became the focus of the company. Patents were filed for the novel use of two-way video technology in a parking facility when a parking customer experienced an issue. Multiple patents were eventually secured as automation became the norm in parking facilities.
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In today’s competitive business landscape, delivering an exceptional customer experience is paramount for success. However, many organizations struggle to maintain consistency between their brand promise and actual operations, leading to customer dissatisfaction and loss of trust.
How can you ensure your brand promise aligns seamlessly with your day-to-day operations? This blog will guide you through aligning these elements to enhance your customer experience.
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