Brian Wolff, our President and CEO, moderated a panel, “Optimizing Technology and People to Effectively Manage the Customer Experience,” at the recent T2 Connect conference.
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Parking management in a city like Omaha, Nebraska is no small task. With the city expanding infrastructure through its growing population base, expansion of the Omaha Airport, and extra parking demand generated by events post-COVID-19, Park Omaha had to find innovative solutions to enhance customer service, streamline operations, and improve their bottom line.
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In the ever-evolving landscape of parking management systems, Parker Technology is a key player in revolutionizing customer service for gateless parking operations. While 90% of our business derives from calls initiated in facilities with Parking Access and Revenue Control System (PARCS), at lane or pay-on-foot devices, our impact extends beyond traditional gate-secured facilities. This blog delves into the unique challenges faced by gateless facilities and how at Parker Technology we are not just adapting, but thriving in this paradigm shift.
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In the dynamic world of business, effective management is a key component of success, and this holds true even in seemingly unconventional sectors like parking management.
In a recent episode of “Harder Than It Looks: Parking Uncovered,” Brian sat down with Lynda Black, a call center manager based in Indianapolis. The focus of their discussion? The common challenge of finding and retaining top-tier talent, particularly on the frontline.
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Here at Parker Technology, we say our people are our power. We cannot provide superior customer service to our customers without our committed customer service representatives (CSRs).
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Sometimes meaningful collaboration can even mean partnering with organizations you may have previously thought of as competitors. After all, it’s far better to fully serve your customer’s needs and foster positive, lasting relationships with them by partnering with a “competitor” that complements their facility’s particular skill set than it is for either organization to provide substandard service and lose a customer forever. At the end of the day, if you’re serving the customer’s needs, it’s a win for everyone.
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Parking can be such a multi-faceted enterprise. If you work in parking operations, odds are high that you’ll work with dozens of different vendors to address a wide range of needs—everything from software implementation to government compliance, car detailing, facilities maintenance, and more.
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CampusParc at The Ohio State University is the parking operator at one of the largest campus parking systems in the country and are responsible for overseeing all parking assets, including maintenance and operation of the parking facilities. They work hard to facilitate an easy and efficient parking experience for every member of the university community.
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We realize that not everyone needs our customer service team to answer calls 24/7, or at all for that matter. We also realize there’s a common misconception that we’re purely a services company, when in fact, we’re a software-ledservices company. One of the reasons our customer service team is so effective at handling inbound customer service calls is because of the robust and flexible software platform we’ve built and refined over the years.
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Over the past decade, our value has evolved. We started as a command center and have transformed into the industry-leading customer experience software solution we are today. We are invaluable to our customers because we help them enhance their customer experience, collect more revenue and improve their operational efficiency. This is our value.
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