Skip to main content
The Problem
Your staff is busy. Calls still need to be answered.
Your parking garages are running lean – fewer people onsite, more ground to cover. When your staff does have a moment, you want them handling intercom calls. But they can’t always be in two places at once.
Mobile Queue puts those calls directly in their pocket. They can answer from anywhere in the facility. And when they can’t get to a call, our platform routes it to Parker Technology’s call center, so no call goes unanswered.
Introducing Mobile Queue
Watch how onsite staff take calls from their phone, and how the safety net kicks in when they can’t.
Your platform. Your staff. Your pocket.
Key Considerations
Knowledge is Power
Our platform shows you how many calls you’re getting, why someone called, and how their issue was resolved, all in one place.
Control the Outcome
Enter business rules so your staff, or ours, know exactly how to handle problems and resolve them quickly and effectively.
Safety Net
When your staff can’t answer, we’re your backup. No missed intercom calls, no gaps in coverage…ever.
Insight into Leakage
Because our platform captures all the data around your intercom calls, you can track successful transactions and identify areas of revenue leakage.
Added Benefits
Built for how real parking facilities operate.
We know your onsite people get busy. That’s why we’ve built in an “ignore call” feature – switch it on, and the call immediately routes to our queue for handling.
Take the important meeting. Finish the walkthrough. We’ve got coverage. And because Mobile Queue is the mobile version of our full software platform, you can still track issues and resolutions, watch call recordings, and see when and where calls are coming from.