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Benefits, for you and your team:
THE PARKING CUSTOMER
We exist to provide your parking guests with a better parking experience.
THE STAFF
We free up your staff to do other, higher-priority tasks, reducing interruptions and distractions.
Problems We Solve
Customer Experience
Traffic Flow
24/7 Service
Lack of Data
Revenue Loss
Made in the Shade
With our cutting-edge software and dedicated customer service team, we provide unrivaled solutions that streamline parking management while keeping costs in check. Whether you’re overseeing a small lot or a sprawling complex, our comprehensive suite of tools makes every aspect of parking management easier and more efficient than ever before.
Say goodbye to the headaches and hassles of parking management and let us handle the heavy lifting for you. From seamless customer interactions to optimized revenue generation, Parker Technology is your partner in parking success.
Our Service Options
We realize that garage managers need different levels of service based on their location, parking spaces available, number of hours they are open and whether they have on-site staff. That’s why we offer three service options that cover your business as much, or as little, as you like.
Do you have embedded staff dedicated to taking your intercom “help” calls?
Consider our customer service solution:
• We know parking. We’ve taken more than four million calls to date. Our specialists answer intercom calls in 15 seconds and resolve issues in under a minute, on average.
• We free up your staff to focus on other tasks. Our data suggests that the “help” button was pressed 85 million times in U.S. garages last year. That’s a lot of interruptions.
• We deliver excellent customer service. We don’t leave quality to chance. We have a rigorous training and quality program; hundreds of calls are audited each week.
• We can increase your revenue. If successful payment is important to you, we can guide your guests through completing a transaction.
• We act as an extension of your team. Our team of experts uses your business rules and branding to resolve every call.
• We offer powerful data. You get on-demand access to metrics on call volume, duration, reason for the call, and more, so you can improve your operations and customer experience.
Are you satisfied with the level of service, as well as the cost of operating, training, hiring and firing staff in your own call center?
Consider using our software platform to equip your team to be more efficient and well-informed when answering each call, by having all information for your facilities on one intuitive screen in front of them.
Utilize data and reporting metrics from the platform to see why guests need help and how the issues are resolved.
Lastly, review call recordings stored in the platform to resolve disputes, track performance and train new customer service reps.
Consider using our software and service solution:
• We know parking. We’ve taken more than four million calls to date. Our specialists answer intercom calls in 15 seconds and resolve issues in under a minute, on average.
• We free up your staff to focus on other tasks. Our data suggests that the “help” button was pressed 85 million times in U.S. garages last year. That’s a lot of interruptions.
• We deliver excellent customer service. We don’t leave quality to chance. We have a rigorous training and quality program; hundreds of calls are audited each week.
• We can increase your revenue. If successful payment is important to you, we can guide your guests through completing a transaction.
• We act as an extension of your team. Our team of experts uses your business rules and branding to resolve every call.
• We offer powerful data. You get on-demand access to metrics on call volume, duration, reason for the call, and more, so you can improve your operations and customer experience.
The Parker Solution
Automation has transformed the parking industry, and now the focus is on enhancing the customer experience.
Guests want frictionless entry and exit without staff interaction. But, when they need help, they want it instantly. Customer Service is expected to be “everywhere and nowhere all at once.”
Our solution provides a virtual ambassador in every lane, assisting guests with payments and exits in under a minute.
We capture revenue, offer excellent customer service and keep traffic moving, all while allowing you to set customizable business rules for handling intercom calls. You also get real-time access to call data and recordings.
Our patented two-way video ensures a personal, friendly touch with face-to-face interactions. This solution frees up your staff for higher-priority tasks and provides 24/7 live assistance without needing after-hours staff.
A bonus of our solution is that it can increase a garage manager’s operational excellence if they use the data to make improvements and changes needed.
Have more questions? Check out our frequently-asked questions.
Feature Functionality
Technology isn’t perfect. That’s why we offer four innovative platform functionalities that allow your customers to receive help quickly when they encounter issues in your parking facilities. Our CSRs can us these platform features to walk a motorist through the issue and get them back on the road safely and efficiently.
Mobile Queue
The ability to answer a call on our platform through a smart phone.
Mobile Endpoint
The ability to scan a QR code and place a call in a lot or at a pay station.
Translation
Allows CSRs to communicate with guests in their native language.
Text-to-Pay
Another way we help your customers pay and get on their way quickly.
We Get Along Well
With Others
Our solution is flexible, to work with any PARCS equipment. Together with our dealer network, we coordinate a smooth installation process for customers.
Our service is live in 1,200+ lanes, and these span a wide variety of PARCS equipment. We get along well with others!
Full Access to Data
You’ll have access to daily/weekly/monthly reporting for your facilities, with the option to see playbacks and recordings for 30 days. Training and quality assurance are hugely important to us, so we make sure to equip you with the knowledge and metrics you need to improve efficiencies in your parking facilities.
On top of that, gain visibility to call performance data, which provides valuable insight for improving operational efficiencies and enhancing your customer experience.
Our Hidden Value
At Parker, we believe in transparency and excellence in every aspect of our service. Behind the scenes, there’s a plethora of dedication, innovation and commitment that ensures your experience with us is nothing short of exceptional. Here’s a glimpse into the hidden value that powers our operations:
- Cloud Infrastructure
- Sales & Marketing
- Implementation & Client Services
- Tech Services
- Quality Assurance
Every time you interact with Parker, remember that every moment is backed by a combination of talent, technology and dedication. Your satisfaction is our priority, and we’re committed to exceeding your expectations, every single time.
Build the plan that’s right for you.
Ready to calculate the cost of our service in your facility? We’re compatible with most existing intercoms, and can work in tandem with any PARCS equipment. Click below to visit our online calculator and enter your facility information. We’ll provide an estimate, with several options to choose from.
