Parker Technology

Customer Experience

Our solution ensures staff can focus on high-priority tasks without the distraction of customer service calls, which often lead to unnecessary gate vends and lost revenue. By providing fast, friendly service through live video and audio communication, we help parkers quickly resolve issues and exit the garage safely. We also record all calls to ensure quality and accountability, which is critical in preventing and managing broken gates. Consistent, quality service not only improves customer satisfaction but also protects your reputation and encourages repeat business.

Traffic Flow

With our solution, we maintain optimal traffic flow by quickly addressing issues that cause delays. When a parker calls for help, it halts traffic in the lane. Our highly trained customer service representatives answer calls in an average of 16 seconds and resolve issues in under a minute, ensuring minimal disruption. Efficient call handling

24/7 Service

Ensure continuous service with our round-the-clock support. Not many people want to work nights, weekends or holidays, but parking garages are open 24/7, 365 days a year. Our CSRs are available at any time to handle calls, reducing the need for on-site staff and preventing the need to raise gates when no one is available. All calls are recorded to ensure quality and accountability, providing reliable service at all times.

Lack of Data

Combat issues of no data or poor data quality by centralizing and cleaning-up your data. Our solution consolidates data from multiple sources into one accessible location, making reporting and analysis more straightforward and reliable. Accurate data tracking and measurement allow you to continually improve your service and customer satisfaction.

Revenue Loss

Gate vends, often a quick fix for busy staff, add up to significant revenue loss over time. Our solution ensures that gate vends are minimized and only used when absolutely necessary. Additionally, our Text-to-Pay option provides a convenient payment method for parkers who may have forgotten their wallet or prefer to pay via mobile, thus preventing loss of revenue. We also manage negative reviews by ensuring prompt and effective customer service, reducing the likelihood of revenue-impacting citations and improving your online reputation.