Tag: automation

The Hidden Value of Quality Assurance: Protecting Excellence, One Call at a Time

November 13th, 2025

When you think about quality assurance, you might picture someone hunting for mistakes or checking boxes.

But at Parker Technology, QA is so much more than that.

Our QA team are the guardians of excellence, the quiet experts ensuring that every call, every response and every interaction reflects the standard our clients expect, and parkers deserve.

Because here, quality isn’t an afterthought, it’s protection.

For your reputation. For your operations. For your customers’ trust.

Human Help Isn’t Old-School…It’s Essential

October 8th, 2025

Some people think “automation” means “elimination.”

As in, eliminate the humans, eliminate the headaches, eliminate the cost.

But anyone who’s ever screamed “REPRESENTATIVE!” into their phone at a voice menu knows that automation doesn’t always equal improvement.

At Parker Technology, we believe in a better balance. Because when your gate won’t lift, your ticket won’t scan and you’ve got somewhere to be, there’s only one thing that truly fixes the problem: another human who can help.

Maximizing Customer Satisfaction: QA’s Impact Part 2

May 16th, 2024

Customer satisfaction isn’t just a goal; it’s the lifeblood of your parking facility’s success. When parkers have negative experiences, they don’t just seek alternative parking options – they voice their discontent on platforms like Google or Yelp, influencing potential customers and impacting your business’s online presence.

This understanding of the pivotal role customer satisfaction plays in maximizing revenue makes us view our QA program differently than many. We have integrated robust quality assurance (QA) tools and protocols into our operations to ensure unparalleled customer service.

Parker Prediction: The Pandemic Created a Permanent Shift in Parking

April 20th, 2022

The pandemic has affected nearly every industry in some way. Over the past two years, we’ve all adjusted and adapted to get back to business and our daily lives. However, our industry, the parking industry, has been particularly affected.