Tag: company culture

Podcast EP 23 Rewind: Leading with Vulnerability – Max Yoder & Tiffany Sauder

December 10th, 2024

In segment one, Max Yoder (author, entrepreneur, and CEO) shares his repertoire of experiences, from co-founding Lessonly in 2012, to sharing personal stories from his upbringing, including his parents’ divorce and remarriage and his motivations rooted in financial security. Max also dissects the importance of company culture, core values, and vulnerability in leadership.

Brian switches gears to talk with Tiffany Sauder, CEO of Element Three and host of Scared Confident, along with five other commitments. Tiffany discusses how she balances several high commitment and high-stress roles, including motherhood, entrepreneurship, leadership, public speaking, and her podcast (which highlights lessons learned through her first 20 years in her career) through effective prioritization and outsourcing.

Parker People Series:Tammy Baker, Managing Quality Customer Service

October 3rd, 2024

In this special series, we’re excited to feature some of our very own Parker People, by sharing their stories from previous episodes on our podcast.

Today, we’re focusing on Tammy Baker, COO, and the complexities of delivering exceptional customer service.

Parker People Series: Lynda Black, Tackling Talent Challenges

August 21st, 2024

In this special series, we’re excited to feature some of our very own Parker People, by sharing their stories from previous episodes on our podcast.

In this blog post, we dive into the world of frontline management with Lynda Black, Senior Operations Manager at our Indianapolis Call Center.

Maximizing Customer Satisfaction: Quality Assurance’s Impact Pt. 1

April 25th, 2024

If you own or manage a parking facility, you know that delivering top-notch customer service is critical. High-quality support will help ensure you don’t lose parking customers to competing facilities. Plus, excellent customer service can attract more clients to your business, resulting in higher revenue.

Excellence in Communication – Our Methods for Revolutionizing Workplace Culture

April 11th, 2024

What causes 48% of affected workers to intentionally decrease their work effort? Or causes 78% of affected workers to lose commitment to an organization? What costs $14,000 per staff member due to loss of production and work time (Harvard Business Review)? This killer of culture isn’t something that can be fixed with six sigma or faster technology – its workplace communication.

This article will examine how excellence in workplace communication directly impacts your culture and your customer experience, how Parker Technology has built a culture of excellence in communication and how to handle mistakes (on both ends) with empathy.

The Impact of Women in Parker Technology’s History

March 26th, 2024

Since its inception, Parker Technology has reshaped customer service and technology in the parking industry. While we’ve made strides in efficiencies and automation, our success story is woven with the contributions of remarkable women who play integral roles in our organization’s past, present, and future.

Let’s dive into the remarkable impact of these women on our company’s history.

Management 101: Finding & Keeping Talent

November 8th, 2023

In the dynamic world of business, effective management is a key component of success, and this holds true even in seemingly unconventional sectors like parking management.

In a recent episode of “Harder Than It Looks: Parking Uncovered,” Brian sat down with Lynda Black, a call center manager based in Indianapolis. The focus of their discussion? The common challenge of finding and retaining top-tier talent, particularly on the frontline.