Tag: customer experience

How can I improve my parking facilities?

February 26th, 2021

For parking facilities, an elevated customer experience can attract patrons, improve customer loyalty, provide value to asset owners, and increase revenue. Read on for our tips to improve parking facilities and elevate the customer experience.

Parker Technology wins Top-Rated CX Team Culture

January 6th, 2021

We are proud to announce that on Thursday December 17th, 2020, Parker Technology won, for the second year in a row, a Powderkeg National Tech Culture award.

Customer Reviews – a Powerful Insight into Your Operation

December 3rd, 2020

Managing customer reviews can help you attract customers to your garage, and improve operations.

Client Experience: Radisson Plaza Hotel

October 16th, 2020

Guest Experience Manager, Katie Hallup, shares her experience with our team, and the impact our solution has made on customer experience, staffing strategy, and revenue collection.

Peak Parking Adds Parker Technology’s Customer Service Solution to Two New Facilities

September 30th, 2020

“Parker Technology has been become an absolute necessity in all garages Peak Parking manages. Peak Parking sees Parker as an extension of the team as they are reliable 100% of the time, proactive when it comes to potential issues and professional in their approach no matter the situation.”

How Authentic Concern Drives “Good Business”

September 25th, 2020

Delivering a great customer experience is hard. After all, parking guests’ expectations are set by such world-class brands as Disney, Hilton Hotels, or Chick-fil-A. However, an oft-overlooked key ingredient for a quality customer experience is Authentic Concern.

Brandywine Realty Trust Uses Parker Technology in Five Garages

September 21st, 2020

Our customer service representatives are taking calls from five Brandywine Realty parking garages in Philadelphia, PA: Cira Centre South, 3101 JFK Blvd, Three Logan Square, 618 Market and 1919 Market.

Why Parker Technology?

September 11th, 2020

We realized, very quickly, that when someone pushed the help button, it was more likely because they were confused, and we could help them. That’s why Parker exists today. It’s our job to help people get out of garages.

Our Customer Service Solution, built-in with FlashParking

August 18th, 2020

Our customer service video intercom solution comes built-in with all FlashParking kiosks.

How will you deliver excellent customer experience in the new normal?

August 4th, 2020

As we move into the “next normal,” have you considered what your customer experience will look like, and how you’ll deliver it safely? In virtually every industry, the customer experience is changing. Restaurants have turned to contactless delivery, and takeout placed right in the trunk of your car. Libraries are offering curbside pickup. Banks are […]