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2022: Year in Review
2022 has been a year of tremendous growth on many fronts. We are excited to share our biggest achievements and give a sneak peak into 2023!
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Tag: customer experience
Introducing Authenticx: Quality Assurance for a Better Parking Experience
At Parker Technology, we are always looking for better ways to manage intercom and inbound customer calls. And one way we do this is by offering flexible software solutions that enable you to improve your level of service on your terms.
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Core Value #6: Above & Beyond
At Parker Technology, we have a collection of core values that guide us. Whether we’re making a big decision about the direction of the company or small decisions about how to interact with our colleagues and clients, we turn to our core values.
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Core Value #5: Noble Intent
We strive to act with Noble Intent, assuming that everyone we interact with has Noble Intent. We emphasize trust in every relationship and give them the benefit of the doubt. Read on for some things we do to uphold our belief of Noble Intent in others.
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The Power of Human Connection
There is no denying that technology and digital automation have made many aspects of our lives easier and more convenient. However, there is such a thing as too much technology. Or rather, too many screens and not enough human interaction.
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Core Value #4: Excellence in Communication
At Parker Technology, we deeply believe in embracing core values that teach our staff to do great things and provide great customer service. And today, we are talking about Excellence in Communication.
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So Much MORE Than Just a Call Center…
At Parker Technology, we are so much more than just your average call center. With our parking domain expertise, flexible software platform, and professional customer service center, we are driving a better parking experience one customer at a time.
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Company Culture Eats Strategy For Breakfast
When you picture a thriving company, what qualities come to mind?
Perhaps it’s a strong employee work ethic, solid management, or an airtight business plan. Although these qualities are important, by far the most critical part of building an exceptional business is developing a strong company culture that abides by its core values.
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Core Value #3: Critical Thinking
At Parker Technology, using critical thinking to solve problems isn’t just part of our job; it’s also one of our core values. We believe it’s the best way to find effective solutions for our clients. We’re big believers in thinking outside the box and facing challenges with an “adapt and overcome” approach. Using critical thinking and problem-solving for our clients is simply part of our culture and the way we do business.
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Why Critical Thinking + Problem Solving are Imperative
Critical thinking and problem-solving are crucial for your business. Practically every occupation requires some form of critical thinking, and you can improve your processes by cultivating a workplace of capable critical thinkers and problem solvers. When your employees are empowered and able to solve issues at a moment’s notice, they’ll require less oversight and work more efficiently.
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