In segment one, Mike Simmons, the Chairman and CEO of Tez Technology, discusses his remarkable journey from a farm kid in Indiana to leading significant technology transformations in the parking industry. Mike shares insights from his early career at IBM, PepsiCo and GM, and provides a unique perspective on his successful ventures, including founding T2 Systems.
In segment two, James Paden, Parker’s new Chief Product Officer discusses the future of parking technology and how AI can enhance customer service. He highlights the evolution of the parking industry, the importance of integrating various systems, and the role of generative and agentic AI in providing proactive solutions.
Read More We say this all the time, but in today’s parking industry, creating seamless and efficient customer experiences is key to success.
We understand this better than anyone. That’s why our platform is designed to document procedures, efficiently inform staff and record the data from the interaction for future use.
Read More In the parking industry, managing operational efficiency, while ensuring customer satisfaction, is crucial. With challenges like handling complex data, ensuring staff training and identifying areas for improvement, many parking operators seek effective ways to streamline processes and maximize their revenue.
In our recent webinar, Parker Platform Benefits, industry experts shared valuable insights on how leveraging data, prioritizing customer success and ensuring flexibility in operations can make a significant difference.
Read More Artificial intelligence (AI) is reshaping industries at an incredible pace, and businesses that fail to integrate it into their operations risk falling behind. At Parker Technology, we’re not just looking at AI as a trend, but as a transformative tool to enhance both our customer experience and internal efficiency.
In this blog, we’ll share how AI has become a part of our operations and how it’s helping us shape processes and discover new opportunities.
Read More In this special series, we’re excited to feature some of our very own Parker People, by sharing their stories from previous episodes on our podcast.
Today, we’re focusing on Tammy Baker, COO, and the complexities of delivering exceptional customer service.
Read More In today’s evolving parking industry, operators face numerous challenges that threaten both revenue and customer satisfaction. From budget constraints to revenue recovery exceptions, parking facilities must adapt to a rapidly changing environment to maintain profitability.
With increasing pressure to do more with less, how can parking operators navigate these obstacles while continuing to provide excellent service?
Read More The history of Parker Technology can be traced all the way back to the early 2000s when parking operators began removing cashiers and replacing them with automated parking and revenue control systems (PARCS). At that time, the concept of replacing actual humans with virtual humans via technology became the focus of the company. Patents were filed for the novel use of two-way video technology in a parking facility when a parking customer experienced an issue. Multiple patents were eventually secured as automation became the norm in parking facilities.
Read More In this special series, we’re excited to feature some of our very own Parker People, by sharing their stories from previous episodes on our podcast.
In this blog post, we dive into the world of frontline management with Lynda Black, Senior Operations Manager at our Indianapolis Call Center.
Read More In this episode of Harder Than It Looks, Brandy Stanley shares her journey from a valet to a VP role at FLASH, discussing industry challenges, technological advancements, and community importance.
In segment two, Toph Day highlights Rally (use code: rallytoph to get a discounted ticket) and all the things that make this conference one-of-a-kind. He also shares insights into cross-sector collaborations, education shifts, and Indiana’s new growth-stage fund supporting scaling companies.
Read More Managing parking facilities efficiently can be a daunting task, especially if they are gateless.
Gateless parking systems have gained popularity in recent years, offering a more seamless and convenient experience for customers. However, implementing these systems comes with its own set of challenges like digital discrimination, low compliance rates and safety concerns.
In this blog post, we’ll discuss the current challenges, key concepts and actionable insights to streamline your parking operation.
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