Tag: customer service

How We Consistently Deliver Excellence

January 21st, 2021

The key to our excellent customer service (and 95% customer retention rate) is our quality program.

5 Steps to Measuring Quality

January 11th, 2021

What gets measured, gets managed. “You can talk about something all day long, but if you don’t put some data behind it and actually measure it, it will not show that it’s important.” Tammy Baker, Vice President of Client Experience Developing a quality program is an important part of ensuring your team accomplishes priorities and […]

VP of Client Experience Tammy Baker on How Parker Technology Understands Client Needs

November 30th, 2020

We service a need that a lot of companies really don’t have the facilities or the patience to take care of. The customers in the lane are very important and they need to be taken care of properly, but you don’t always have the facilities, the time, the energy to really help them.

Why Parker Technology?

September 11th, 2020

We realized, very quickly, that when someone pushed the help button, it was more likely because they were confused, and we could help them. That’s why Parker exists today. It’s our job to help people get out of garages.

Our Customer Service Solution, built-in with FlashParking

August 18th, 2020

Our customer service video intercom solution comes built-in with all FlashParking kiosks.

Our Method for Excellent Customer Service

August 17th, 2020

At Parker, we pride ourselves on our ability to provide high-quality customer service to parking patrons, on behalf of our customers. Rigorous training and quality assurance programs ensure that our CSRs get the know-how they need to resolve every call with efficiency and professionalism.

Working From Home During COVID-19

August 17th, 2020

[Working from home] didn’t really affect me at all. I had the Parker software, so everything I needed was right there at my fingertips. They still got great customer service as they would, if I was [in the office].

Authentic Concern is Today’s Standard for Excellence in Customer Service

April 29th, 2019

The other day I was on a train with my family, and as the next group of passengers embarked, I nudged my teenage son to move so that a kind woman, “much older” than him, could take a seat. The woman smiled and shared that she had just recently encouraged her daughter to do the same thing. With an exasperated expression, she shared that in that moment, her daughter failed to comply and said “Why? I’m never going to see them again.” Interesting. It took 24 hours before I could connect the dots. Then it hit me.