When John Crawford, CAPP began his role as Parking Manager of the City of Colorado Springs, the municipality was in the process of updating PARCS equipment and transitioning to a 24/7 parking operation. “I wanted a way to be able to efficiently provide customer service as we were taking on all these new responsibilities,” he said. John was familiar with Parker Technology’s solution. “I reached out to set up [the solution] at all the different gate equipment.”
Read More When the first commercially available cars hit the road in the United States in the early 1900s, they revolutionized American life. By 1929, there were 23 million cars on American streets and thoroughfares. While automobiles increased convenience, they also introduced some logistical challenges, including traffic management, road rules and (of course) parking.
Read More At Parker Technology, we strive to create an exceptional customer experience (CX) for your parking patrons. We also work to ensure your organization is operating efficiently and effectively. Those three aspects — customer experience, operational efficiency and effectiveness — are inextricably linked.
Read More Technology is changing faster than ever and so are customers’ expectations. In the growing and dynamic parking industry, you need to stay in tune with both. Being efficient in the “new” world of parking means effectively balancing people and technology.
Read More We’re thrilled to announce that our software platform and two-way video functionality are now fully integrated with Amano ONE PARCS equipment. This integration takes our solution and adds another layer of convenience for parking management and end-users.
Read More Urgency. Timeliness. Consistency. Each of these plays a key role in an airport environment, where time is always of the essence. “When we’re dealing with something along the lines of an airport, it’s the same as if you’re dealing with a hospital or medical facility. This is such an entity. You want to ensure that your customers are taken care of in the most professional manner possible,” says Kaitlin Witkowski, Operations Manager at Platinum Parking Canada.
Read More How many times have you jumped to conclusions, put your foot in your mouth, or made assumptions that turned out to be incorrect? One of the best ways to prevent this situation is to be curious and continuously ask questions.
Read More As one of Canada’s top research-intensive universities, Western University is a dynamic center of education with over 1,400 faculty members and approximately 35,000 students. Given the high level of activity on and around campus, parking operations play a crucial role in servicing students, faculty, and visitors. Furthermore, when prospective students and VIPs come to a college campus, their first impression of the university is their parking experience.
Read More In the automated parking industry, everything moves quickly, which means streamlining processes for efficiency is critical. The more organized and optimized your business processes are, the more productive you will be. And, of course, improved productivity means more revenue.
Read More In the automated parking industry, there is no room for error. It’s a fast-paced, competitive market. If your business doesn’t deliver, your customers will find somewhere else to park. One bad experience can lose you up to ⅓ of your customer base.
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