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How We Consistently Deliver Excellence
The key to our excellent customer service (and 95% customer retention rate) is our quality program.
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Tag: quality assurance
5 Steps to Measuring Quality
What gets measured, gets managed. “You can talk about something all day long, but if you don’t put some data behind it and actually measure it, it will not show that it’s important.” Tammy Baker, Vice President of Client Experience Developing a quality program is an important part of ensuring your team accomplishes priorities and […]
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Our Method for Excellent Customer Service
At Parker, we pride ourselves on our ability to provide high-quality customer service to parking patrons, on behalf of our customers. Rigorous training and quality assurance programs ensure that our CSRs get the know-how they need to resolve every call with efficiency and professionalism.
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