Traffic Flow

Optimizing Traffic Flow for a Stress-Free Experience

A busy parking facility can quickly turn into a bottleneck if a single parker experiences an issue at the gate. A stalled vehicle, a help request or a payment problem can cause delays, frustrating customers and leading to congestion. Without a fast and reliable solution in place, traffic flow suffers, and customer satisfaction declines.

Our highly trained customer service representatives answer calls in an average of 16 seconds and resolve most issues in under a minute, ensuring minimal disruption. By addressing problems quickly, we help keep lanes clear and traffic moving smoothly. This efficiency reduces frustration, prevents long backups and creates a better parking experience for everyone.

Why Efficient Traffic Flow Matters:

Prevents long wait times and traffic jams
Ensures quick resolution of gate and payment issues
Improves customer satisfaction and overall experience
Reduces operational headaches for staff

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Relevant Resources

Platform Feature: Text-to-Pay

Our Solution Benefits

Problem We Solve: Broken Gates

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Already have an in-house customer service team?

Our platform can be licensed to equip your staff with the tools needed to handle calls faster, resolve issues efficiently and keep traffic flowing.

“Your entire team have been so supportive. USC has been around for 150 years and we are brand new to this kind of technology and being on the receiving end of this level of service.”

“People can be angry. They’re in a hurry. They want to get out. They’re impatient. Maybe they’re inebriated, whatever the case may be…Every one of those where we’ve had a complaint, I’ve gone back and reviewed it personally and I have not come across one where the CSR has been rude, impatient, belligerent, or anything of that nature. They’ve always been professional, even when dealing with very angry and unpleasant people.”

“We were excited to identify Parker Technology as a solution provider within the PARCS world. Due to the breadth of clients Parker Technology partners with, we are leaning on them as experts in this space to collaborate with us to provide the best solutions for our parking guests. They listen to us as a partner as we tackle the opportunities together; they are truly an extension of our own customer service team.”

“Parker has been a key piece of our continued success across all of our commercial parking garages. They are proactive, attentive, and professional. Their team consistently goes above and beyond to understand not only the equipment difficulties but also the operations and tenants at every location so they can better assist our customers, tenants and our team. They have become an extension of our team and we couldn't be happier to have found them as a partner!”

Traffic Flow

Why Efficient Traffic Flow Matters:

Relevant Resources

Already have an in-house customer service team?

Keep Traffic Moving – Get Started Today!