Skip to main content
Why Every Customer Experience is Important
The customer experience is top-of-mind in the parking industry, but why does it matter so much? Read on for why you should strive to dazzle your customers, every single time.
Read More
Author: Heidi Barber
Diamond Parking is Now Using Our Customer Service Solution
We are now providing live customer service support for K Street Garage, a Diamond Parking facility in Anchorage, AK. This is Diamond Parking’s second parking facility to use our platform. AVA Capitol Hill garage in Seattle, WA has been online since early October of 2020. “Parker Technology’s platform for tracking intercom calls and customer issues is […]
Read More
Why pay for an intercom call service?
Four ways that a professional call center improves your parking facility. A call center service can improve your operation in more ways than you may realize. When intercom calls are directed to a professional call center, your customer experience is improved, your internal staff is happier and more focused, you collect more revenue, and you […]
Read More
Five Questions with Scott Gould
Scott Gould is a cat owner, adventurous home cook, and handyman. He is known for putting relationships first and his excellent smoked meats. His weakness is a “VERY good bourbon.”
Read More
How can I improve my parking facilities?
For parking facilities, an elevated customer experience can attract patrons, improve customer loyalty, provide value to asset owners, and increase revenue. Read on for our tips to improve parking facilities and elevate the customer experience.
Read More
What is a smart parking management system?
Smart parking uses technology to minimize the time, energy and space needed for faster and easier parking. At its core, it is a strategy to make parking more efficient, and elevate the parking customer experience. Why is smart parking needed? Minimized Pollution Smart parking conserves precious resources and helps parking operations prepare for the future. […]
Read More
City of Plainfield Now Uses Our Customer Service Solution
Our customer service solution is live in City of Plainfield, IN. When patrons need help, our highly-trained customer service representatives answer the call to help them pay and get on their way quickly. 24/7 Remote Monitoring Services In addition to elevating the customer experience, our solution allows for the garage to be managed almost completely […]
Read More
Leading with Values: How We Empower Our Team
At Parker, we take pride in our work, and care deeply about our core values. In fact, they guide everything we do, from how we serve our customers, to our quality assurance program, to hiring and training. When we bring on a new employee to Parker, we’re really looking for someone who embodies our core […]
Read More
What is a parking management solution?
Parking management system is a term used for a variety of solutions and products in the parking industry. It can include software, hardware, manual methods, or a combination of these, to manage parking operations.
Read More
Five Questions with Brian Wolff
Brian is a Michigan native with a fantastic laugh and a fondness for golf and baseball. He is known for his authentic concern, and leading with core values. His weaknesses are donuts and cigars.
Read More