We are now partnering with Access Professional Systems (APS), a TIBA dealer out of San Diego, California, to provide their customer base with our flexible intercom call customer service solution.
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“Parker Technology has been become an absolute necessity in all garages Peak Parking manages. Peak Parking sees Parker as an extension of the team as they are reliable 100% of the time, proactive when it comes to potential issues and professional in their approach no matter the situation.”
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It’s not easy, but we are all trying to find a way to move forward. As much as we wish we could wave a magic wand and make it all go away, I’m afraid that a helping hand is the best we can offer.
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Delivering a great customer experience is hard. After all, parking guests’ expectations are set by such world-class brands as Disney, Hilton Hotels, or Chick-fil-A. However, an oft-overlooked key ingredient for a quality customer experience is Authentic Concern.
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Our customer service representatives are taking calls from five Brandywine Realty parking garages in Philadelphia, PA: Cira Centre South, 3101 JFK Blvd, Three Logan Square, 618 Market and 1919 Market.
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Our service is now live at six City of Columbia parking facilities, for a total of 30 entry and exit lanes. When their parking guests and visitors need help, our professional customer service representatives answer the call to guide them through a successful transaction. “Partnering with Parker Technology has been invaluable to the early success […]
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We realized, very quickly, that when someone pushed the help button, it was more likely because they were confused, and we could help them. That’s why Parker exists today. It’s our job to help people get out of garages.
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The university implemented our flexible customer service solution. Our software puts a dashboard with facility information at customer service representatives’ fingertips, for efficient call resolution. During the week, Penn State’s parking administration office uses the platform to handle help calls. On weekends, nights and holidays, calls are seamlessly redirected to the Parker call center, where Parker’s highly-trained CSRs answer calls using the same platform.
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There’s no question. Parker’s level of consistency is second to none. We’re liking Parker so much, that I wouldn’t want to open another automated garage without them.
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Stop guessing, start asking. Nearly seven in ten employees indicated that the COVID-19 crisis is the most stressful time of their professional career, according to a survey published by healthcare provider, Ginger. You likely already know that your employees are stressed. But, you might not be sure what steps you should take next. A good […]
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