Today’s customers have much higher standards than they once did. Having grown up with technology, they are used to a more efficient and automated level of service that better meets their needs. Still, technology isn’t perfect, and when it does cause issues, they want that friendly, personal touch from a customer service team that is ready and waiting to assist them on-demand.
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Here at Parker Technology, we understand that technology isn’t perfect—and it’s typically because it lacks that personal touch—which is why we believe in elevating the customer experience and troubleshooting problems by providing personal, on-demand assistance. Think of us like your troubleshooting partner. You operate the garage, we provide the customer service solution.
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Parker Technology helps the City of Bethlehem Parking Services deliver on its promise to provide its guests with efficient, friendly customer service through technology advancement, allowing two-way communication assistance, integration with existing PARCS equipment, powerful reporting, and superior customer service.
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Many issues can arise when parking facilities don’t utilize a system that optimizes daily operations. Traffic in lanes gets backed up, online reviews are posted, and the gate is vended more often. A quality system, like our 24/7 on-demand assistance, will not only benefit your staff, but if you align your priorities with operations, you will consistently deliver a satisfactory customer experience.
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At Parker Technology, our solution provides you with flexible options that enable you to improve your level of service and boost revenue on your terms. No two companies are alike—we understand that your needs are as diverse as your customers, so we’ve created a parking solution that can adapt to your needs.
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Private parking operators provide parking services for numerous clients, from private companies to managing parking facilities for entire cities. As well-known as these parking operators may be, it can still be challenging for them to live up to their name. Managing parking facilities and running a call center to handle customer issues is no easy feat. That’s why most private operators don’t have their own call center.
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At Parker Technology, we realize that many things can go wrong when parking facilities don’t utilize a system that optimizes daily operations. Help calls can overwhelm parking managers, resulting in lost revenue, broken gates, etc. A quality system, like Parker’s 24/7 on-demand assistance, will not only benefit your staff, but if you align your priorities with operations, you will consistently deliver a satisfactory customer experience.
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A local municipality has dozens, if not hundreds, of things to do and manage every day. Running a city is no easy task. One major part of managing a municipality is dealing with local and out-of-state traffic. Municipalities are responsible for maintaining roads and other spaces within cities for drivers and residents. However, they also have a responsibility to provide places for people to park.
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In recent years, technological advances have enabled parking facilities to become fully automated, providing frictionless parking experiences. Most people today want to easily access and navigate parking garages without ever having to interact with an attendant. We want to get in and out as quickly and seamlessly as possible to get on with our day—and automated parking has enabled us to do so.
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Of course, the concept of A+ service is much different than putting it into practice. To start, think of the end-to-end experience and how best to make that happen.
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