Tammy Baker is a large part of what makes Parker so special. She sees the world in a unique way, challenging the rest of us to think deeply and live with conviction. Customers adore her and our team wouldn’t be the same without her. She is known for wearing fun heels every day, telling funny stories and communicating clearly. Her weakness: Bib & Tucker on the rocks and a Vegas craps table.
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It is with great pleasure today that we announce the promotion of Tammy Baker, formerly VP of Client Experience, to Chief Operating Officer of Parker Technology.
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Lynda Black is a mother, dog lover and refreshing realist. She is known for telling it like it is and keeping people accountable to what they say they’re going to do. Her weakness is Long’s donuts, which is why our CEO is kind enough to bring them for her every Friday morning.
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Scott Gould is a cat owner, adventurous home cook, and handyman. He is known for putting relationships first and his excellent smoked meats. His weakness is a “VERY good bourbon.”
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Brian is a Michigan native with a fantastic laugh and a fondness for golf and baseball. He is known for his authentic concern, and leading with core values. His weaknesses are donuts and cigars.
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Heidi prefers variety over routine. She is known for her follow-through, and leading a team through a project from start to finish. Her weaknesses are chocolate chip cookies and floral prints.
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Watch the video above, or read below, to hear from Brian Wolff, President & CEO, and Tammy Baker, VP of Client Experience, about our company culture.
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[Working from home] didn’t really affect me at all. I had the Parker software, so everything I needed was right there at my fingertips. They still got great customer service as they would, if I was [in the office].
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I learned several key lessons that I think are applicable to any business professional. They are as follows:
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As the new Call Center Manager here at Parker Technology, Lynda provides leadership in our 24/7 customer service center. She manages operational performance and quality of service in order to achieve the level of customer service promised and the most effective operations possible. She provides direction and coaching to each call center supervisor, setting a standard of excellence that trickles down to the rest of the team. In addition, Lynda creates and maintains a supportive, yet challenging atmosphere among the team.
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