As we move into the “next normal,” have you considered what your customer experience will look like, and how you’ll deliver it safely? In virtually every industry, the customer experience is changing. Restaurants have turned to contactless delivery, and takeout placed right in the trunk of your car. Libraries are offering curbside pickup. Banks are […]
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As the leading customer service platform for parking operators, we signed 27 new deals in Q2. The new agreements include parking management companies across 13 states, in the following verticals: real estate, higher education, healthcare, and private operations. “It’s telling that in a time when the entire parking industry is under unprecedented financial pressure, we’ve […]
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I learned several key lessons that I think are applicable to any business professional. They are as follows:
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Is the amount of time that you have for your personal life acceptable? If not, what are the root causes? I tend to put them into these four main categories: career growth, delegation, support network and infrastructure & tools.
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We use a constant flow of information to supply our feedback loops. We take information from our team to make our environment better, from our vendors to make our supply chain better and from our clients to make our offering better. Today I would like to dive into the client feedback loop and make sure you know how important it is and what we do with the information.
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Parker Technology today announced a new dealer partnership with Associated Time Instruments, out of Dallas, TX. The relationship will involve collaborative sales and marketing efforts to incorporate Parker’s customer service offering as a value-added differentiator to Associated Time’s parking installation projects. “We are thrilled to partner with Parker Technology. The addition of their two-way video […]
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As the new Call Center Manager here at Parker Technology, Lynda provides leadership in our 24/7 customer service center. She manages operational performance and quality of service in order to achieve the level of customer service promised and the most effective operations possible. She provides direction and coaching to each call center supervisor, setting a standard of excellence that trickles down to the rest of the team. In addition, Lynda creates and maintains a supportive, yet challenging atmosphere among the team.
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“Parker Technology provides a quality call service to several of our garages. Answering all the calls myself previously, I was worried about quality control and how the CSR’s would handle the incoming traffic. I continue to be pleasantly surprised by their professionalism to my parkers and attention to individual unique details at each of my locations. Using their back-end software is very user friendly and I can listen and track all the calls from each location, spending very little time a day.”
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I can empathize with garage managers, having been one myself. I began in parking, 20 years ago, as an Operations Manager and steadily worked my way up the ranks to VP of Operations, overseeing more than 50 facilities and several hundred employees. I’ve experienced virtually every type of parking there is. Thus, I understand how a manager gets stretched and pulled in all directions. It’s a demanding job.
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One of the most profound moments in my professional career hit me like a brick wall when I was shopping by myself in Target. No one to lead, I wasn’t standing in the middle of a crazy flurry directing traffic or calming tension, as was common in my job. Rather, I was simply shopping and being intentional about smiling, which is all it took! That one trip finally helped me see what people had been trying to tell me for over 20 years – that energy IS a boomerang and the consistent energy you feel in others is a reflection of the energy they see in you. Period, the end, no ifs, ands or buts about it.
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