At Parker Technology, we teach our staff to embrace our core values each and every day because we believe that empowering our employees to be great and do great things leads to superior customer experiences. One of our most cherished core values is Servant’s Heart.
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It’s exciting to think about how technology is reshaping the customer service experience. There’s no longer a need to wait hours or days to get answers to your questions. Help is always right at your fingertips.
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Even three weeks after the IPMI 2022 Conference, it is still difficult for me to adequately voice what an amazing experience I had in New Orleans! I loved having the opportunity to dive straight into the parking industry with thousands of other parking professionals. From PARCS providers, to innovative data solution software companies, to a massage chair in the booth right next to us, there was a lot to see and do – and frankly not enough time to see it all.
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We live in a tech-infused world where the solution to every problem seems to lie in technology. But humans still need humans. Sometimes you just want to hear a voice of sympathy who’s happy to help.
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“Honesty and Integrity” is the heart of our core values, setting the stage for us all to be transparent and open while maintaining the dignity of those around us. For us to grow and evolve both personally and as an organization, we have to be honest with each other. It is essential to know how we each feel about policies and procedures, communication, the way we are treated, how we feel while at work…the entire package. Honesty and Integrity in all we do and say.
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Before working at Parker Technology as a Marketing Intern, my knowledge of the parking industry was very slim. During my first few days, I was shocked by how big the industry is and how it is still growing so rapidly. Whenever I went to park my car, it never occurred to me that a company like Parker Technology was out in the world helping people, even in places you’d least expect it. However, now it is all I think about when I’m driving around and see a garage. I wonder to myself, “do they utilize Parker,” and if not, we should talk to them! One could say this is a blessing or a curse, but at least I’m in good company, as the team I work with has the same thoughts while driving around any city with paid parking.
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We are thrilled to welcome the newest members of the Parker Team – Manny Carcamo and Julia McGrath! Starting last month Manny is the Inside Specialist and Julia is the Summer Marketing Intern.
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Parker Technology has worked with businesses in all types of industries. We’ve partnered with universities, municipalities, private companies, and healthcare facilities. Regardless of the location or type of operations, our clients are finding success with our customer service experience. They love the solution we provide! Our service has allowed them to keep traffic and revenue flowing.
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Trade shows and conferences are essential when staying connected with old friends and meeting new partners. The Parking Industry Expo has been a great way to connect with other members of the parking industry and learn more about changes and innovations in the industry. It is a way we can all spend time together and catch up with what we’ve been doing over the past year. This year, I got to see it from a fresh perspective.
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In recent years, just about every industry has fully adapted to the digital age. We now can do just about anything from a mobile phone, including paying for parking. It’s now easy as ever to quickly pay for parking from an app or by text. Unfortunately, sometimes things can go wrong with technology or patrons have trouble understanding how to use it.
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