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When you think about quality assurance, you might picture someone hunting for mistakes or checking boxes.
But at Parker Technology, QA is so much more than that.
Our QA team are the guardians of excellence, the quiet experts ensuring that every call, every response and every interaction reflects the standard our clients expect, and parkers deserve.
Because here, quality isn’t an afterthought, it’s protection.
For your reputation. For your operations. For your customers’ trust.
Guardians of Excellence
Our QA team exists to safeguard the integrity of our service, not by pointing out errors, but by protecting standards.
Every call reviewed, every note double-checked, every piece of feedback ensures your parkers get the same great experience, whether it’s their first call or their fiftieth.
QA is the final filter between intention and experience.
For clients, this means confidence. You know that every interaction represents your brand at its best.
When your operation runs smoothly and customers leave happy, you don’t just avoid complaints, you build loyalty that lasts.
Preventing Problems Before They Start
At its core, QA is both preventative and proactive. It catches the small things before they become big ones; protecting client satisfaction, avoiding negative reviews and ensuring parkers have a consistently positive experience.
This isn’t just about quality for quality’s sake, it’s about protecting your success. Every five-star review, every positive interaction, every smooth launch is backed by the watchful eye of QA.
When you partner with Parker, you’re not just getting call handling, you’re getting a built-in safeguard for your customer experience and brand integrity.
The Art and Science of QA
With 2,000+ calls manually reviewed each week (and over 30,000 analyzed monthly through our partnership with Authenticx) our QA team blends human care with advanced technology.
That combination means your customers get consistency at scale. Whether your operation is local or nationwide, QA ensures that your standards hold strong across every shift, every facility, every interaction.
They’re not just evaluating calls; they’re listening for tone, empathy and accuracy. This “human + machine” approach allows us to maintain high-touch quality at high volume.
You can trust that your parkers are being served with the same level of professionalism you’d provide yourself.
Turning Feedback into Growth
QA doesn’t just measure quality, it develops it.
Through data analysis, coaching and collaboration with our Client Success and Operations teams, QA identifies trends and opportunities before they become issues.
That means your facilities perform better, your parkers get faster resolutions, and your entire customer experience keeps leveling up.
For our clients, that’s not just insight, it’s insurance. Every report, every scorecard, every piece of feedback is designed to make your operation more reliable, more efficient, and more trusted.
The P.A.R.K.E.R. Care Standard
What truly sets Parker Technology apart is that our values aren’t just talked about, they’re heard on every call.
Through our P.A.R.K.E.R. Care framework (Present, Advise, Respectful, Knowledgeable, Empathetic, Responsive) QA ensures those values come through loud and clear.
They turn soft skills into measurable success, showing that empathy and professionalism are as quantifiable as efficiency.
How Automation Elevates Quality
Technology amplifies our human touch.
With tools like Authenticx, QA reviews calls more efficiently and identifies patterns that humans alone might miss. This gives our clients a complete picture of their customer journey, from tone and empathy to response time and outcome.
The result? Faster insights, fewer surprises and greater confidence that your brand is represented exactly how you want it to be.
Starting Strong
Your first impression sets the tone for everything that follows.
That’s why QA closely monitors every new facility’s first 90 days to ensure alignment, accuracy, and smooth communication:
- 100% of calls reviewed in the first month
- 50% in the second month
- 100% of calls over one minute in the third month
This hands-on approach ensures early alignment, quick corrections and consistent excellence right from day one. Ensuring your team delivers excellence from day one.
From Quality to Reputation
Every reviewed call, every coaching note, every insight collected by QA protects something bigger – your reputation.
QA transforms quality into trust and consistency into confidence. It’s the reason our technology feels human, our service feels seamless, and our clients feel secure knowing their customers are in good hands.
Because at Parker Technology, we don’t just handle calls, we protect your promise of excellence. One interaction at a time.
Tammy Baker
COO
Tammy Baker has 25 years of experience in process improvement, team management, systems, change management, training and inventory control. She holds a B.A. in Organizational leadership and Supervision from IUPUI.